Hi @Sanchez no I checked that very carefully. The Dropbox folder is the same, in the exact same location, and same name and path as the existing/old Dropbox folder. Yet it immediately tried to download everything from scratch. Problem now is that the existing Dropbox folder, while all the subfolders are in place, has lost most of the files. Upon closer inspection I found that most of the files have already disappeared, the folders are mostly empty! So although it is the same existing folder, somehow dropbox has deleted all the existing files and is now re-downloading everything to that Dropbox folder. What is strange though is that my C drive does not show that it has more space than before, the folders are empty but no space has been freed up. So I sincerely hope I don't get a message soon saying there is not enough space on my laptop to download everything from scratch.
After I saw that most of the existing folders in my Dropbox folder are empty, I opened Dropbox again, it automatically signed me in and after taking a while to start up and index, it has now started to download everything again. All 200,000+ files, over 700GB of data! When my bandwidth is not limited, I get download speeds of around 300-400Kbps which means that it is going to take about a month for all my data to be restored, not to mention several thousand bucks in data costs! I started this last night.
This is a major disaster for me Sanchez. If you have any advice other than letting Dropbox complete this process of downloading everything from scratch, I would like to hear it. It has been running since last night so 30,000 files have already been downloaded. The existing Dropbox folder no longer seems to have all the content in it, most folders have somehow been emptied (even though my hard drive does not show that more space has become available).
I am due for an upgrade to my laptop also, and I'm now wondering if I shouldn't just bite the bullet now and purchase a new laptop, so I don't have to go through this process again in a few weeks time.
For the record, when replacing a laptop, what is the best way to reinstall Dropbox and all the synced content on that laptop? Can the entire Dropbox folder be backed up to an external hard drive, and then copied from there to the newlop via USB 3.0 in order to avoid downloading everything from the cloud again? I'm replacing a number of laptops on my team soon, and each of them have about 300GB worth of content synced to their Dropbox folder. To download all that data from the cloud to each of these computers is going to take days and days, and cost a huge amount in data. (Data costs here are very high). Please advise urgently.
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Hi @Sanchez, no I did not uninstall the old version, unless that automatically happens when you download and install a new version. I do think that is what happened. The version was not updated, it was replaced. When I installed the new version, the old version was probably uninstalled first, as part of the installation process.
Pausing syncing and unselecting is not going to do anything. I need everything selected because as the Team Admin I need almost everything synced on my computer.
I need to find out how to point the new Dropbox version to the existing Dropbox folder on my laptop, and not try to recreate that from scratch. I need it to see and index the existing files in my existing Dropbox folder, then continue syncing. At the moment, it wants to download 200,000+ files as if there is no existing Dropbox folder on my laptop. I have quit the application now, I need to find out how to solve this before I restart Dropbox on this laptop.
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Major problem. I downloaded and installed the latest stable build 32.4.23 in order to get rid of the Camera Upload problem. Now this new version of Dropbox does not recognize that I already have a Dropbox folder. It asked me to log in to my Dropbox Business Account from scratch and is now attempting to sync all my Dropbox folders and files from scratch! This is a major disaster. Firstly my laptop does not have enough space for another 700-800GB worth of data (all of it is already on my laptop, in my existing dropbox folder!) and secondly to sync literally hundreds of thousands of files from scratch, many of them large video files, is going to take many days and use up a ton of data (my data is softcapped at 100GB per month, my Dropbox content is over 7 months worth of data!). I need an urgent solution to this problem please. I need the newly installed version of Dropbox to recognise my existing Dropbox folder and not try and sync everything from scratch again! Please help.
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