Hey @jd12, sorry to hear that you’re unable to tackle this issue with the error 2 message. I understand that this may be frustrating to you, though I’m here to help you figure out a solution as quickly as possible & work on your files through your desktop app soon!
You may keep in mind that I’ve moved your post into this conversation, so as to point you towards the troubleshooting steps that worked for some users on the first page of this discussion . Please have a look at the instructions outlined there at your convenience & do let me know if the error message persists for you.
Thanks in advance for your cooperation & the time you devote to try these suggestions & I’m looking forward to hearing back from you with the next update on progress!
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