Hey @Koichi N., following-up from your post here, I can see that you’ve already submitted a ticket via our Official Support channel & you’ve been discussing your options with my colleague. While I’ve made sure to include a copy of your comments on your ongoing correspondence, kindly note that it would be best for you to refer to this email chain for an update, as you’ve already made some progress there.
I hope that this gets resolved soon for you & we’re always here in case there’s anything else we can do to help you. Thanks!
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