!!! Mark! Looks like you were right about it being a sync issue! THANK YOU! :D = I left my laptop on ALL DAY yesterday and it finally finished syncing and it looks like it solved the issue for the most part! The majority of files that were showing as deleted and "not found" are now back! And searchable. I still can't find a few docs (the same ones I noticed that I couldn't find a few weeks ago) but everything else seems here so i'm content. #ILoveDropbox It's still confusing as to why files and folders that I didn't work near were showing the issue too but they are back now and thats all that matters! :D Thank you everyone for your help and for brainstorming on this! I really really appreciate it! Warmly, Vibrantly, Authentically; Vanessa! <3 ~ Vanessa
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Hi again , Thanks for brainstorming. I do not have drop box backing up or syncing to any external hardrive or symlink. And I'll tripple check re samsung but I truly don't think it's connected in any way. I think you might be right tho about it being a glitch somehow with my desktop not fully syncing before I have to close my computer. My dropbox icon on my desktop is almost always in a continual state of the blue sync. I'm realizing I should be concerned about this? already... I've had my computer on for over 6 hours today as I've been working on admin stuff and it's still in the blue sync phase.
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Hi Mark, thanks but if you read my first message: I talk about the fact that I am NOT using samsung sync as was mentioned in another thread. I AM only using dropbox's official app. And thanks for replying to the list of side notes but those were the side notes and not the main issues I wrote here about. The main issues are mentioned above them and are not numbered. Would love and appreciate any input you have on those ones? Thanks for trying in any case. Warmly ~ Vanessa
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Hello Daphne Thank you! I'm looking at these right now. Some more pieces here and what I'm noticing: - It looks like most of the deletions happened yesterday morning! - I DID rename a few folders and move some around yesterday but not to the degree its showing. I see a ton of folders and files which I DID NOT touch! as having been deleted but I was working no where near them. So I am sincerely bewildered. Meanwhile - I don't see a way to restore in bulk like you mentioned? but i'm still looking and not giving up. - And oddly enough: clicking on the restore from trash option... it's showing me the following screen (see photo below) in which its not listing any deletions at all! What am I doing wrong here? :/ Side notes (yet maybe relevant): 1 - Deleted files and folders that are showing up as "not found" in dropbox when I'm accessing it from my desktop: are showing up perfectly fine when accessing them from my phones dropbox app. Curious as to why the two platforms are showing up so inconsistently. 2 - It looks like whenever I move or rename a folder: drop box see's it as me having "deleted" it and re "created" it. Which is fine but makes it hard to distinguish between which files actually need restoring vs which were just moved and or renamed. 3 - I am also noticing one of the folders that I renamed yesterday duplicated instead. The original folder still exists but is mostly empty and the new one also exists but appears to be missing files that neither folder have. 4 - This is reminding me that I was experiencing something weird last week: when from my phone; i added some links and files and it was appearing to duplicate them. Fictional Example: I added "Article link about baby elephants.html" and then another one would pop up as "Article link about baby elephants(1).html" or some such. So I was deleting the duplicate. ... Just things that maybe dropbox should be aware of. I use a fully updated Samsung 9 btw just in case this helps. Thanks! ~ Vanessa
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LOTS and LOTS of files are being deleted and I don't know why. And I NEED to figure this out because dropbox is essential to me and keeping my life organized.
To get some things out of the way here...
- I am the ONLY one who has access to my dropbox and devices that are linked to it.
- I DID NOT delete ALL THESE FILES (see attached screenshot) that are now suddenly showing up in my cache as deleted.
- I DO have have a samsung phone but I do not use the samsung doc sync feature mentioned as far as I know. If I access dropbox from my phone it is directly through the official app.
- I DO have some 3rd party apps connected to it such as Genius Scanner app and I believe a few others which I will have to go over but they only UPLOAD to my awareness and do not move or delete files. I will look at it more closely later when I get home again.
Meanwhile how do I recover the files that were deleted and show are currently in cache and how do I retrieve previously deleted docs that may be beyond what I can see visibly. Because I was noticing docs missing the other day as well and they are not in my current cache list.
Thank you so much so anyone willing to help me tackle this <3
Warmly, vibrantly and authentically (tho somewhat stressed out right now)
- Vanessa :D
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Short cut version: Folder randomly moved itself and duplicated some contents, and deleted others. More Details: - Created a folder a few weeks ago (for brainstorming purposes) - A few days later, I found an entirely different folder that I usually house many important files in nearly empty. - Found a more complete copy of the folder INSIDE the newer created folder (even tho I did not put it there), which I then moved back to the main dropbox space. - I am now finding many files missing, and many folders empty. - I read this article: https://www.dropbox.com/help/security/missing-reappearing-corrupted-files and followed its steps to find some files that show 'deleted' and restored them, but when looking for these files: they are not showing up on the 'deleted files' page. They are only showing up if I am going into the folders one by one and clicking "Show deleted files" on the right hand menu. = I am positive I have more files missing. I am concerned as I have MANY folders and I don't know which ones are missing files and which ones are not, and I don't have time to go through them one by one for the whole thing. Please advise. Would GREATLY appreciate your help re HOW can I find the missing files for effectively and restore them all at once prefferably. Thank you! ~ Vanessa P.s. I will be going out to buy a new HD to copy current files to it as further back up.
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