About Elixir

Not to worry @axmk2000, we are here to help after all.    At first, bear in mind that the Dropbox folder on your computer is just another folder like any other, but with syncing capabilities. You can tell if a folder/file is in the process of or has completed syncing from the relevant syncing indicators (  or respectively).    Having said that, the folder and file icons on your computer are OS-based. This would explain why when you copy-and-paste a folder outside of your Dropbox folder, it carries the relevant icon - despite the fact that it’s not shared anymore.    You can ensure this by checking out the options that appear when you right-click on the shared folder that’s in your Dropbox folder and the right-clicking on the folder that you copied to your external hard drive.    Finally, since the folder isn’t residing in your Dropbox folder anymore, please note that any changes you make to it will not be synced across to the website, other connected devices, or anyone else that has access to the original shared folder.    I hope this helped to some extent, but do let me know if you have any other questions. Cheers! ... View more

Whoa, I just opened one of my recent Excel files that I had saved to one of the affected folders, and followed it's path.   Somehow, the files were moved from the original "Dropbox/Docs/Business Records" to "Dropbox/Documents/Videos"! When I go to Dropbox in my browser, Dropbox sync preferences, and XYplorer, everything is the same as it's always been - i.e., "Dropbox/Docs/Business Records" all intact, and absolutely no "Dropbox/Documents/Videos" folder at all. I'll still put money on it being a Windows update issue. ... View more

Hey @nguenthanh , have you by any chance had a chance to review the resource karnerkreativ had posted us in the previous page here that did the trick for him?    If you haven’t been able to resolve the issue at hand after following this set of steps, would you mind pinging me back here? Kindly note that it would be best to work on that through our Official Support channel after this point, so I’d appreciate any update on your end. Thanks in advance!  ... View more

The new iPad Pro has file structure now. How can I move a folder of PDFs from the Dropbox app into the dedicated files app on the iPad Pro? ... View more

Hey @karel505 , I’m merely re-iterating gregoc & Jay ’s messages here, however your sharing ability will not be affected at all by the three device limit if you’re working on a Basic account.    Please do let me know if I’m missing anything or just in case you have any follow-up inquiries & I’ll do my best to check back with you. Thanks!  ... View more

Hey there @1stmeridian, thanks for posting on the Community!   Initially, I just wanted to note that the content in your Dropbox folder takes up space on your hard drive as the info in your files and folders are stored locally in order to be accessible.    If you want to free up storage on your computer without deleting files and folders from your Dropbox account though, I’d recommend checking out more on our relevant space-saving features: selective sync and Smart Sync .   Finally, as per your thoughts on moving content from one location to another in your Dropbox account via the website, I’d be more than happy to pass your comments along to the dev team for review.    If you have any other feedback for us, please don’t hesitate to give us a shout. Thanks! ... View more

Hey @nkbfre , while it may seem that I’m not replying to the thread, rest assured that I’m following it closely. Since E lixir & Rich have been checking back on your inquiries, I’m merely holding back, as our posts would overlap otherwise. That said, I’d happily further advise you on the best next steps regarding this matter.   It would be worth noting that you can only have one actively syncing Dropbox folder on your device & Elixir’s walkthrough in the previous page should be the way to go if you wish to move the Dropbox folder contents to your D:\ drive. From there, I’d suggest having a quick look at our Selective Sync feature, which helps you save up some space locally.    Hopefully my message addresses your initial inquiry & please do let us know here if you have any additional questions or you need further assistance in any way. Enjoy the rest of your day until we talk again!  ... View more

@leilfataya wrote: you mean if I were the owner of the share folder, then I delete the folder, then all member will lose their shared folder also, don't you? No. If you simply delete the folder, you're removing it for just you and you'll have the ability to add it back to your Dropbox later. Other members will retain their access to the folder. https://help.dropbox.com/files-folders/leave-shared-folder If you delete the content of the shared folder, that deletion would sync to all members and their copy of the files would be deleted as well. ... View more

Hey @apples19 , while Elixir ’ s tips would be a great starting point, I’m wondering if you’ve accidentally created two accounts. Could this be happening by any chance? Please let me know here & we’ll take it from what you find on your end!  ... View more

Then dropbox isn't the product for me anymore. I'll migrate to google drive. ... View more