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03-01-2018
MikeyW
Explorer | Level 4
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02-22-2018
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About MikeyW
03-01-2018
10:56 AM
Sorry, same issue on the Mac I am using. Like I said, this is on a fresh network that has not yet been configured for our system.
I restarted the Mac, and uninstalled Dropbox(COuldn't just uninstall it because it was running, but hilighting the icon and choosing 'Quit Dropbox' didn't work because it would crash before closing, but not completely). I emptied the trash, restarted the Mac, downloaded the Offline installer and installed it.
Same behavior. The Dropbox icon shows up for about 5 seconds, then disappears for about 7 seconds. That 5 seconds isn't really long enough to click on the icon, click on the gear, click on 'Sign In' and then get it to pop up the sign in dialog, so nothing happens.
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02-28-2018
08:46 AM
That's the deal, I have used 3 different networks:
1. Our standard, managed network at work.
2. Our backup(non-managed) network at work. This is recently installed, and has not had anything done to manage it. I know this because I am the in-house IT tech on site.
3. My network at home.
As I said, the app is crashing and relaunching. I can watch the app flash on and off and on and off over and over... It isn't even getting to the part where it tries to phone home to connect before the app cycles again, and the whole mess starts over, so a proxy shouldn't even be coming into play yet, it won't stay running. But for what it's worth, I've managed to get into the preferences and set it to "No Proxy" with no noticeable change to the results.
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02-26-2018
09:25 AM
So I have been going around in circles trying to conect Dropbox on multiple platforms, and multiple networks. It never connects. Most of the time, you can't even get to the log in screen, it's just stuck at "Connecting".
Recently, I have noticed a behavior. I am currently trying to connect DB on 3 different computers(2 Windows and a Mac), and on two separate networks.
Here is what I'm observing:
Windows 10: Open Task Manager, Dropbox icon switches from blue(active) to gray(inactive) constantly.
Windows 7: Task Manager isn't as fancy as Win 10, but in the taskbar, the Dropbox Icon keeps appearing/disappearing as it loads and crashes.
Mac Sierra: In the taskbar at the top, the DB icon just keeps flickering on and off.
These are new installs. I can't keep track anymore of which machine is running a beta build, which is running the latest official buiild, and which one I installe using the Offline Installer. The point is that you can't sign into an account, because DB doesn't stay alive long enough, but it doesn't either fully crash, or is back up so quickly, that you don't get an error either. I have left computers for a full 24 hours waiting for them to connect. I think the client loading and crashing is the root of the entire problem.
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02-23-2018
10:18 AM
I have noticed a new behavior that I previously hadn't: On all 3 machines that I am currently trying to attach to ANY Dropbox account with, the Dropbox client is constantly launching/crashing/launching. On Windows 10, you can see this behavior with Task Manager open. The icon for Dropbox cycles from Blue(Active) to gray(inactive) On Windows 7, you can open the taskbar so that you see the Dropbox icon, it constantly shows up, then disappears, then shows up again. On the Mac that I am attempting to connect with, it just keeps showing up and disappearing in the taskbar at the top. 3 machines, each on a different network, and each running a different OS., THis may be the issue, the app caonstantly is restarting, and is never able to actually complete a task. On the Windows 10 machine, the mouse pointer coupled with the spinning wheel shows up every few seconds until I kill Dropbox.
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02-22-2018
03:20 PM
Same here... Says "Connecting", and "Sign In" produces NO results.
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02-22-2018
02:54 PM
Oh, the ticket I have open is #7572970
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02-22-2018
02:52 PM
1 Like
Sorry, but the only response I get when responding through your ticket system is that "for security reasons, I need to respond with the email attached to the account". I DON'T need to do that, as I can never get TO the login screen in the FIRST place. That account email is for our GM, and I am trying to solve this for him while he is out of town. There is no "security" if I can't even get to the point where I would log in. Here is the rundown again: Mac OS, 3 different computers. Windows 2 different computers, 1 running Windows 10, 1 running Windows 7 3 different networks; Our standard metered network, our back-up failover network that has only recently been installed and has NOT been configured at all yet, and my home network I have installed, uninstalled, tried Beta builds, downloaded the offline installer, and installed while logged in to the website. Proxies are turned off, I have tried changing 'Auto Detect Proxy' to 'No Proxy' on both OSs. I have had our network admin check the Firewall, and here is the most important part: THE COMPUTER IS TRYING TO TALK TO DROPBOX. In other words, NOTHING is blocking communication. If I try another computer that previously was connected to Dropbox successfully, those people can connect, but NOTHING new. Those users are not able to stop working to download the files we need, and there is too much to download through the website. Dropbox support is no help because they act like all I'm having trouble doing is logging in, but I can't even get the login popup to come up, it just says "Connecting" and "Waiting to be linked to a Dropbox account".
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