Sorry to keep changing usernames. I think it was logged into the wrong account. No response from the billing team. I opened a new Dropbox business account with a new email and tried to chat with support and they said I basically have to wait for email support. I literally cannot find anyone at Dropbox who will take my money. Meanwhile if I don't get this working I'm at risk of losing my biggest client, which in turn will threaten the livelihood of my business. I guess this is a very good reminder to never put too much faith in an online business, especially one that has zero ability to talk to a human being. I'm opening a pCloud account and switching everything over to there so we can keep working. thanks for your help Sanchez
... View more
My business trial ended today and my dropbox Admin Console locked out and my Dropbox stopped syncing and wouldn't even load on my Mac. I went to the "resubscribe" button and entered my payment information for the upgrade and nothing happened. I clicked it a couple of more times and nothing happened. I then logged out and tried the process again...again nothing. No error messages or anything, just a brief moment where it said processing and then went back to the "submit order" button. I then tried the whole thing again in Chrome, hoping that was the issue and after a couple of tries of that it said I tried too many times and was now locked out.
Of course I'm on a dead line and this happened at the most terrible time. I tried chatting with "sales" and they couldn't sell anything, only offer a free trial. Dropbox customer service is really terrible. I submitted a support ticket, but it seems that I may not hear back from them as late as Friday. This is totaly BS and I think I'm moving to a company that takes customer support, especially for businesses, more seriously!
... View more