Hi Jane, Thank you for your quick response. I checked with my system administrator in my department at UCLA and she notes "Dropbox not installing is not due to any network related issues, full stop. The Windows 10 Dropbox mobile application works fine on Jasper's computer, meaning the service and ports are not being restricted. We have other faculty using Dropbox without any issue on our network. Jasper's issue is that the Dropbox installer terminates prematurely, without finishing. Not network issues. We've tried installing Dropbox with antivirus software disabled and it still would not complete. " I've asked your support team member Matt for more support, but he kept asking me to do basic things I had already done (like using the offline installer, and disabling antivirus) and was repeatedly not responsive to my request to "escalate the issue, or give me a list of things that might work instead of just sending me one suggestion that I might have already tried every few days." So I don't see much point referring back to him. Keeping in mind everything that my IT admin and I have already tried (listed in my original post), what else do you suggest we can do to fix this problem? Thank you, Jasper
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I have Dropbox Plus, which I've been using for about five years now on my Windows 10 machines. A few weeks ago, Dropbox suddenly stopped working. Its icon didn't appear in my system tray icons, and it wouldn't load when started - it would show up in Task Manager and then disappear after maybe 5 seconds.
I've uninstalled and reinstalled dropbox several times. When it tries to install, it downloads Dropbox successfully, then says "Installing Dropbox..." for about 30 seconds, and then the installation window disappears. All Windows explorer windows close when this happens. Dropbox is then listed under "Apps & features", but nothing happens when I load it.
Partially with input from Matt from Dropbox support (who have since become unresponsive and unhelpful despite reminder emails), I've tried the following to fix the problem: - I've deleted the cache so it can rebuild. - I've installed several older version listed as stable on the Dropbox community forum, as well as several stable offline versions. - My system administrator has given my user account full access to the dropbox folder - I've disabled antivirus, firewall, proxy, and VPN software.
- I've made sure the system time is up do date.
- I've updated to the latest windows 10 build.
- I've tried installing on a different account (with administrator privileges) on the same computer - same error.
- I've cleared the registro of "Dropbox" and "DropboxUpdate folders.
- I've removed the Dropbox folders from the %APPDATA%, %PROGRAMFILES%, and %PROGRAMFILES(x86)% folders.
- I've checked my IT person (I'm faculty at a major research university) that the local network settings are not the problem.
- The Dropbox Mobile app does install without problems.
I'm at a loss how to solve this problem, and Dropbox is critical to my work. Can you please help?
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