Hi Jay, The files I'm trying to delete are very small ones, sometimes in the kilobyte range. I started with Safari - disabled the one extension I had (1Password) and used a private browsing window to log onto Dropbox. I did not reset Safari because I didn't want to lose my history, saved passwords, etc. Of note, it hung up, with the rotating circular icon showing up, after I selected "Deleted Files" in the sidebar. So I exited Safari and restarted it, and did the same thing. I succeeded in deleting a small file entry (a folder with a few small files), without the error message. I went back to the Files section, then re-entered the Deleted Files section, and the entry was not present, so success! I tried this again, with a non private window and it still worked. I also re-enabled the 1Password extension and tried it again and it still worked. This is a mystery to me. I then tried Firefox. It doesn't have any extensions. I started it, used a non-private window and logged into Dropbox. I did not reset Firefox. Success again. Again, I don't know why it failed before - that's a mystery. So the problem appears to have been a transient one that was something on your end, or the disable/enable of the 1Password extension and the re-starting of Safari did something. I hope this helps - it appears that the problem was indeterminate.
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Hello, When trying to permanently delete files in Dropbox via either Firefox or Safari on my MacBook running MacOS High Sierra, I get this message: 'There was a problem completing this request'. Here's the process in detail: - I go to the Deleted Files section under the Files section. - I check the box of the file entry I want to delete. (In my case, I selected an entry that only has a few files). - I select "Permanently Delete" that appears in the right part of the browser window. - I select "Permanently Delete" in the little box that appears in the middle. The little green box that shows "Finished permanently deleting files" appears for a while, along with a progress bar. Then the "There was a problem completing this request" message appears in a little red box. The file entry does disappear from the list of Deleted Files. However, if I go back to the Files section, then re-enter the Deleted Files section, it is back. I am aware that deleted files do not count toward my space quota. I am also aware that they will disappear after a time. I just want to permanently delete my files and it is not working. I tried this in both Safari and in Firefox, and cleared their caches in advance. Also, my Firewall allows incoming connections to my Dropbox app on my Macbook. Advice greatly appreciated!
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