Hey @Ted14, thanks for pinging me back on thsi discussion! Following your post here, I can see that you’ve already submitted a ticket via our Official Support channel & you’ve been discussing your options with my colleague at the moment. While I’ve made sure to include a copy of your comments on your ongoing correspondence, kindly note that it would be best for you to refer to this email chain for an update, as we can only discuss sensitive payment-specific information through our Official Support channel.
I hope that this gets resolved soon for you & I’m always here in case there’s anything else I can do to help you. Thanks!
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