About Fearg

Fearg · ‎01-27-2017

Hi, This sounds pretty normal, the file numbers can fluctuate as they sync especially for large amounts of files as your internet connection gets stronger and weaker. You should check your bandwidth settings and see if you can speed up your sync if you are using unlimited internet. You can find about this here: www.dropbox.com/help/26

Fearg · ‎01-27-2017

Hi, I'm not really sure where you are seeing this notification icon, so could you provide more info so I can see if it is something that we can troubleshoot?

Fearg · ‎01-27-2017

Hi, When you view a file, it only appears in the Recents tab of the device that you viewed it on. If you are not signed in when you view a file, then that file will also not appear in your recent files. Files that you add or edit in Dropbox will appear in your recent files on all connected devices. You can find more info about recents here: https://www.dropbox.com/help/9053

Fearg · ‎01-27-2017

Great update, thanks so much for sharing!

Fearg · ‎01-27-2017

Hi, On your iphone you will be only previewing this file with the Dropbox app, to view the rest of the file and edit it you would be better using the Microsoft excel app for iphone which you can open the file from Dropbox.

Fearg · ‎01-27-2017

Hi, Very sorry to hear that you can't access your wedding photos and video. If the photographer has deleted the files that the link was accessing there is no way to make that link work again. The best thing to do is to have your photographer contact us and we should be able to recover these files from his account.

Fearg · ‎01-23-2017

Hi, It's tricky to help troubleshoot your issue as we can not tell if your mobile is android or iphone, what I would recommend though is to go through this Help Centre article and this should help resolve your issue: https://www.dropbox.com/help/289

Fearg · ‎01-17-2017

Hi, The Dropbox folder is just like any other folder on your computer so if you use a declutter tool this can delete files from the Dropbox folder too. If these files were in your Dropbox folder they should be recoverable you can find more info on how to recover deleted files here: www.dropbox.com/help/296

Fearg · ‎01-17-2017

Hi, Dropbox unfortunately will not give you a breakdown of how many types of a particular file you have. If you use the desktop application you can use finder or windows explorer to see the properties of a folder and files so you can see the folder size and how many files are stored. This should do what you are looking for.

Fearg · ‎01-17-2017

Hi, Can you please try to disable screenshots saving to your Dropbox folder and then re-enable them, this should reset and resolve your issue for you. You can find out how to change desktop app settings here: www.dropbox.com/help/166

About Fearg

Re: increasing/decreasing file count

Re: New notification style is too large and does n...

Re: iSO devices not showing recents

Re: Error 2 when installing

Re: Excel file on iphone

Re: Recover files

Re: Problem with wifi uploading

Re: Dropbox and mac Yosemite seem incompatable

Re: How Can I tell How Many photos I have on dropb...

Re: Your screenshot can't be saved.