@Walter thanks for the reply I was in direct contact with one of your colleagues at the time and we wenth through all possible scenarios and steps like mentioned above, but unfortunately without success. They also explained nothing would be removed when the subscription ran out, but for some unknown reason all was lost. I have reconciled with the fact that so many years of work and memories are gone, but it still sadens me to think about it. I would spend my eternity in a junk yard looking through old servers if that meant I could get my old photo albums and music projects back. I really hope though that the Dropbox team will act upon feedback like this and help future customers safeguarding their files more securely and prevent user-errors given we are to blame for file-loss (though I suspect some other reasons as well). I would also like if you'd spend some time in the junk yard on our behalf. Peace out TGL
... View more
Just like @dtalley2000, I was an early adopter of Dropbox. Unfortunately I have also had problems with files being deleted without my knowledge. I simply needed a place to store files for longer periods, and when I came back after my subscription had run out, all files were gone - ALL files were gone. Unfortunately I did not keep a physical back-up. I was entirely dependant on my dropbox and used it as the only storage place as I used a large number of devices to work from. You keep explaining that the origin of the deletion come from our computers. If that is the case you need to make a fix that prevents users from deleting the dropbox content unless logged in to the web browser and some two-factor system like suggested by dtalley2000. I would not reccomend dropbox to anyone and my entire office has changed to google drive instead, both for work-related and private use. It appears to be a much safer option. Would also like to see my money returned because you did not manage to safe-guard my files which means that you did not uphold your part of the deal, (however, I do not expect this). Good luck! Dissapointed ex-customer..
... View more