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a week ago
Liz-Ideate
Level 5
since
2 weeks ago
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- About Liz-Ideate
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About Liz-Ideate
a week ago
Similar issue. I have a user that created a sub-folder (in a Share folder) that no one else who has permissions to that share folder can see. And she can't see it either in the online version. She does not have any incompatiable characters and everthing should be sync'd, and the path is not over the character limit.
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2 weeks ago
I had this exact issue. It was not the 3rd party software or the path name. This was what finally resolved it: "If you’re in a Dropbox Business team, you most likely have Smart Sync enabled. If this is true, the files you're trying to open could be marked as online-only, and there isn’t enough time for the file to download from the site to open it, which could result in this error. Mark the files as local.
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2 weeks ago
Okay - thank you! So, any ideas why only Craig is having this issue? Craig and I are physically in the same office (West Coast), other users on the East Coast in and in the UK. Everyone else can just click and open the files, but Craig couldn't. Thank you for your help!!
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2 weeks ago
That worked! Thank you!! So - I just recently took over the IT position and I personally do not use Dropbox much at all. So, what does this mean for the other users in regards to the settings of Online Only vs Local and Sharing and Syncing?? Thanks again!
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2 weeks ago
Hi again, This is all happening for User-1 (Craig) only. He only has one laptop that he uses to access dropbox. We updated his Word and Excel yesterday and he still had the issue. He cannot open the files at all. Other people can access these files with no problem. There are other excel and word files on the dropbox that he CAN open with no problem. He can see the file, but if he tries to open them he gets the following error: Sorry, we couldn't find C:\Users\craig.dodge\Dropbox (Ideate Software)\ISW Sales Team\Sales Events\2019 Even Data\Sydney and Melbourne\20190129 Melbourne.xlsx. Is it possible it was moved, renamed or deleted? We thought it was an issue with Richard editing the file and then Craig not being able to open afterwards. But then yesterday, Ana created a new file -- that eveyone else can open -- but when Craig tries to open it, he gets that error. I can open files, resave it with or without a new name, and then Craig can open them. Thoughts? Thx!
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2 weeks ago
Hi, I reviewed the link; doesn't appear to apply to our issue. Thoughts? Thx!
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2 weeks ago
Hi, Thanks for reply. He's opening it on his machine. We're no where near 218 characters. I'll check out the link. Thx!
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2 weeks ago
We're getting the error - file moved, renamed or deleted - when a User-1 tries to open some excel and doc files. But it doesn't apeear to be path related as I can resave the file with a longer name -- adding "recovered" onto the end of it -- and he can open it fine, and we're under the 255 limit. It does seem to happen more often after User-2 edits the file. However it just happend today with a file created by User-3. User-1 is the only one that seems to have an issue.
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2 weeks ago
We have the same issue - but it doesn't appear to be related to path length as I can resave the file with a longer name and he can open it fine.
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Level5