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IOSuser

Thank you Rich. So DropBox app was previously downloaded before the IOS upgrade. So when I go to the App Store now, there is a button to “open,” not install. When I click on “open,” it tries to open the app very briefly and goes back to the App Store. I have been unable to locate the app icon anywhere on my iPad screen. Thank you for your suggestions. I appreciate it very much.

IOSuser

There is no DropBox icon on my screen any longer. DropBox moved to the Files folder and the icon is gone. Trying to open it from the App Store doesn’t work. So I can’t remove it by holding my finger on it because it’s not there to do it. I’m stuck.

IOSuser

Thank you, Lusil. So if I understand you correctly, since I had a passcode set up for DropBox before I upgraded, I am pretty much stuck since I can't use or even uninstall DropBox that is now in the Files folder. I have to wait for this issue, as described in the article, to be resolved outside of our control. So in the meantime, I believe I can access DropBox via the website and ignore the inoperable app for now. Thanks for the prompt reply.

IOSuser

I have DropBox installed on my iPad with a passcode set up. I upgraded to IOS 12.1.4 and DropBox moved to the Files folder. That's fine, except now I cannot get into DropBox without authenticating by entering the passcode. But I cannot: 1. enter passcode, 2. uninstall DropBox. It's a Catch-22 and I'm stuck. How do I resolve this?

About IOSuser

Re: DropBox with passcode is inaccessible after up...

Re: DropBox with passcode is inaccessible after up...

Re: DropBox with passcode is inaccessible after up...

DropBox with passcode is inaccessible after upgrad...