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Can't attach files to emails in iOS

Can't attach files to emails in iOS

Stephjaz
New member | Level 2
Go to solution

Hi,

 

I cannot seem to attach a file from my Dropbox into my email using gmail. 

 

When I click on the attachment icon it does not give me the the file source of Dropbox, Just my ipad and Cloud are my choices. 

 

I am using an iPad and do a lot of  emailing from it. 

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution
Hey Steph!
 
Is the Dropbox folder appearing in the Files app on your device? I’m assuming that you have installed our mobile app
 
What version of iOS are you running? Are you able to export files from your Dropbox app into the mail app? Is this the iOS Mail app, or the official Gmail app?
 
Thanks in advance!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

38 Replies 38

Jay
Dropbox Staff
Go to solution
Hey Steph!
 
Is the Dropbox folder appearing in the Files app on your device? I’m assuming that you have installed our mobile app
 
What version of iOS are you running? Are you able to export files from your Dropbox app into the mail app? Is this the iOS Mail app, or the official Gmail app?
 
Thanks in advance!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Jicnon
New member | Level 2
Go to solution

Make sure you have the Dropbox app installed on the iOS device and that your account is registered through the mobile dropbox app. If you already have done that make sure the app isn't being blocked from any permissions in the settings.

rangsridhar
Explorer | Level 4
Go to solution

Yes, the Dropbox and the folders along with files appear.  But when I touch the file it doesn’t get loaded in the email. The iOS version used by me is 12.0.1.

 

 

 

OS version which I am using is 12.0.1.

rangsridhar
Explorer | Level 4
Go to solution

Hi Jay,

yes, I have the Dropbox app installed. In the email, when I want to add a file stored in Dropbox as an attachment, the Dropbox opens and shows all the folders and files. However, when I choose a file by touching it, it doesn’t get attached in the email. The iOS version being used by me is 12.0.1. 

Thanks for your time.

-arangsridhar

annettecam
New member | Level 2
Go to solution

Im having the exact same problem, could it be the latest update

rangsridhar
Explorer | Level 4
Go to solution

I am facing this problem since the earlier version of the iOS.

Jay
Dropbox Staff
Go to solution

Hi @rangsridhar@annettecam, are you both using the official Gmail app on iOS, or the default iOS Mail app?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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rangsridhar
Explorer | Level 4
Go to solution

Hi Jay,

Yes, I am using the mail ID [removed by moderator] Thank you. Looking forward to receiving your suggestions and advice.

-Sridhar

ronzo
New member | Level 2
Go to solution

i just got a new iphone and backed everthig up. Same problem as you guys..

when i open tab from ios email on my phone No files are shown... but when i open the DropBox App everything is There..

is there a fix for this??

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