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I am using smart sync on multiple Macs, one running macos 10.12.6 and the other running macos 10.14, they both are showing my hard disks are almost full even though the majority of the files are set to online only. When I choose Get Info I show a size of 687GB (38 GB on disk) for 60,699 items. So though it should only be 38GB on disk my OS's are reading it as 687GB on disk. I've tried reinstalling and since its happening on two different machines with two different versions of OS, one with APFS and one without, it appears to be a dropbox issue and not a machine issue. A quick glance at the forums shows that this has been a common occurance. Any suggestions?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Jay
Community Moderator @ Dropbox
dropbox.com/support
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Same thing is happening to me.
I know the temptation is to pass the buck, but I don't think it's a Mac issue, or at least I'd like Dropbox to take this issue seriously. If it is indeed a mac issue, Dropbox should at least be able to provide a reason and a workaround since certainly many of your users use a Mac and this service is entirely based on this very thing working properly (file sizes reflected correctly). Seems that it is happening to other people as well, according to other threads I've read. In my case, the main Dropbox folder shows the full disk amount even though many files are marked as in the cloud.
Here's one folder that is marked as entirely in the cloud:
So, where is that 73 GB that should be free space on my hard drive and why does the main Dropbox folder think it's full size?
I actually started with Apple support after reading the responses to other posts on here. Their response, which I tend to agree with, is that if its happening on mulitple machines running mulitple versions of OSX then it would be a Dropbox issue and not an Apple OS issue. I have tried some reinstalls and rebuilt the spotlight indexes and the issue remained.
I also tried emptying cache as suggested by a Dropbox web page. No change. It's been this way for several weeks.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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But I as I stated originally I am also having the same issue with a different mac running OS 10.12.6 which does not use APFS but instead still runs in OS Extended (Journaled). While that might explain the issue on my newer laptop running 10.14 it does not explain the issue on my mac pro running Sierra.
This issue has been there since my first use of this feature (it has never worked). That means that it has been incorrect for several months (at least since July). Please help me figure out WHY it's happening (even if it is eventually on Apple's side, which is definitely debatable), because we know what will happen: Apple will pass the buck right back and we'd be right where we started. Perhaps someone at Dropbox should have a talk with Apple to determine what is happening? Thank you.
Note also that my disc measurement tool (WhatSize) sees the same problem. It thinks the files are there at full size. I know, it's probably getting the information from the system, but still it's a point of information that may be useful. Thanks.
Yup, seeing the same issue on my end. Its a bit frustrating since we use alot of memory heavy programs. How can this be fixed?
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