cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Your account can't be updated to the new shared workspace.

Your account can't be updated to the new shared workspace.

ClaireWright
Explorer | Level 3

ClaireWright_0-1697536868655.jpg

Can anyone help with this? Many are finding files are not synching since update ...... Thanks so much

3 Replies 3

Megan
Dropbox Staff

Hi @ClaireWright, sorry to hear about this! 

 

Let's try a few things to remedy this. As a first thing, can you try to quit any applications or programs accessing your files?


Feel free to end all active processes in your Task Manager and then restart the device. Make sure to quit any applications that launch automatically on startup while you do that.

 

Let me know of the results!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

ClaireWright
Explorer | Level 3

Hi

Done that and still is stuck trying to update my drop box account and not syncing to my file 

Thanks 

Megan
Dropbox Staff

Hi @ClaireWright, can you try to sign out of the app, and then back in?


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Megan Dropbox Staff
  • User avatar
    ClaireWright Explorer | Level 3
What do Dropbox user levels mean?