Didn't Save, Need to Recover File

[kevinstaake]

Hi there. I'd been working on an Excel doc on desktop Dropbox and accidentally closed the program without saving. Now I've lost 4 hours of progress and can only restore to the version I last saved at 2pm yesterday. Isn't Dropbox supposed to autosave versions every few minutes? Please send help asap! Thank you!

[Tamie]

I have already corresponded with someone from Dropbox, and they were not able to offer an explanation. But you are welcome to try again, Jane. I'd love to figure this out.

[lisaw123]

Hi guys,

I found my file. Here's how I figured it out:
The file I worked on was opened in a dropbox folder on my laptop.
The "save" icon in Word actually saved the changes to "One Drive" instead of the dropbox file.
So when I opened the file in dropbox, no edits were shown.
When I use the "open" function in Word to look for recent files, it shows the saved file in "One drive". From there I was able to retrieve the file I want with my edits made today.
Basically "One Dive" is stealing control over dropbox files (and from my friend's experience even files locally saved in other destinations)
I hope this info helps you and your tech department.

Best,

Lisa