Apps and Installations
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I am seeing an error in my Dropbox app for iOS 12.2 on both my two iPads AND on my iPhone whenever I go into the app and click on the Files icon at the bottom...it tries and then immediately returns “Unable to Load Folder”. It’s got nothing to do with whether wireless is turned on because the iPhone has cellular turned on for Dropbox.app and BOTH iPads do not even have cellular but are WiFi only. This is new...it was working before...
I’m running App version 136.2.2.
same issue and not impressed by this UI either
My problem disappeared on both my iPhone Xs and iPad Pro after an update to the app and iOS 12.4.
Thanks for letting us know what worked for you, @bocaboy - awesome work!
As per your concern @scienceuser, could you please confirm if you have the latest version of the mobile app installed?
If you do, could you please try reinstalling it? You can find the relevant steps to doing this here.
If you're still having trouble with this, please don't hesitate to get back to me with any additional info/updates. Thanks in advance!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Hey there @Eugene M.3,
As a first step, could you please confirm if you've tried clearing the mobile app's cache?
If you have and you're still having some trouble with this, could you please clarify the following:
Finally, could you please send me a screenshot (without any personal info) of the error message?
Thanks in advance!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
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Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
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