I get an error "something went wrong" when trying to upload to a file request on iOS

[DanielAird82]

I’m currently receiving an error when upload load via a file request link. Works fine on my iPad but not on 2 different iPhones. Error says “something went wrong. Please try sending your files again”

[swongfb]

Did a little more mobile testing
IPhone X, iOS 12.3 - does not work.
IPhone 7, iOS 13.1 - does not work.
IPhone 8, iOS.12 - does not work.
Samsung Galaxy S9 works.

Could there be something specifically related to iOS / iphones?

[thelonchair]

I’m having issues uploading artwork to my request files folder. It works fine uploading from laptops, but not mobile. (Tablet and phone). On mobile, it looks like it’s uploading (goes all the way to 100%), then this message comes up. “Something went wrong. Please try sending your files again.”

[Lusil]

Thanks for checking that out for us, everyone! Much appreciated. 

@thelonchair, welcome to the Dropbox Community! I've moved your post here where other users are experiencing the same behavior to keep all relevant reports under the same thread. 

@adumbelluser, @swongfb, @DanielAird82, and @thelonchair, I've followed up with a ticket to the email address connected to your Community profile so as to further investigate this matter. 

When you have the chance, please check your inboxes for my latest message and we'll take it from there. 

Looking forward to hearing from all of you - Cheers!

[thelonchair]

Do you have an ETA on soving the IOS issue?

[Lusil]

Thanks for nudging me back here, @thelonchair. 

Although I can't exactly pin-point the exact timeframe for this, I can see that my colleague has replied to your email. 

Please check your inbox for their most recent response and don't hesitate to get back to them with any additional questions.

Cheers!

[Lusil · Accepted solution]

Quick update, peeps: this should now be fixed!

Please let us know if anything comes up or if you have any other questions. 

Thanks everyone! 

[thelonchair]

Works great now, thanks!

[Lusil]

Glad to hear that, @thelonchair. 

PS. Thanks for the great beach trip down to Australia!