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Re: Received a "Complete your DropBox setup" e-mail

Received a "Complete your DropBox setup" e-mail out of nowhere

ChrisJones2112
Explorer | Level 4
Go to solution

I just received a "Complete your DropBox setup" e-mail with instructions for doing just that -- it has the usual checklist in the e-mail and shows step 1 "create a dropbox account" as completed but then shows the next step as "download the desktop and mobile apps".  Well, what exactly triggered this e-mail?  Because I've been a member already for many, many years, and I already have both the mobile and desktop apps installed and set up on multiple devices.  I haven't done anything recently that is out of the ordinary.  It's just doing its thing on each of those clients.  This worries me that someone has somehow triggered.

18 Replies 18

dfb1
New member | Level 2
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Have had account for some time. Rec'd "Complete your Dropbox setup" email on 10/26/18 even though it has been setup for years on tablets/PC's.

Pikamander2
Super User
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Here's another thread where users were reporting the same issue.

@Walter - Did you ever discover whether these emails are legitimate and what the cause is?

Walter
Dropbox Staff
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Let me get back to you on that as soon as I have an update @Pikamander2.

For the time being, to all of the affected users, I would suggest logging a ticket with our team so we can have a look into this with all of our tools available.

Thanks for your understanding and cooperation on this one.

Happy Halloween! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Ants
New member | Level 2
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I received one of these email messages a few hours ago. What's happening ever there at Dropbox to trigger this?

I will go  ahead and log a ticket as suggested above.

Val11
Explorer | Level 4
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same happened to me now, 2019

WPaulBishop
Helpful | Level 5
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Has this been resolved? I received the same email on November 12, and like the person who gave the detail, I've been a user for years with all of those steps completed.

JacksonBison
New member | Level 2
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Same here received out of the blue Dec 13th, 2019

Tom_H1
New member | Level 2
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Hi there. It's now 2 years since this thread started but I have just received the exact same e-mail as stated above. 

The subject line is "complete your dropbox setup". I have been using this for a while now so this raises a couple of flags for me. 

 

Would appreciate some guidance on what to do (other than ignore e-mail). 

- change password?

- anything else?

Tom_H1
New member | Level 2
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JacksonBison, did you ever get a response from anybody?

Need more support?