Apps and Installations
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Good morning.
Apologies for the very vague question. We are running Dropbox on 2 Win10 PCs. One runs absolutely fine but, on the other, it will run for maybe 30 seconds and then cause the PC to crash with a Blue Screen of Death.
Could you provide any advice on how I can go about determining what the conflict is that causes this to occur please?
If it's any help, Dropbox will not launch automatically on that PC - it must always be executed manually even though it's setup to launch on Computer start in the Dropbox settings.
Without Dropbox running the PC runs perfectly.
There are a great deal of applications installed on that PC so I'm reluctant to wipe & reinstall everything if there's a solution out there that doesn't require doing so.
This PC also experiences the issue of the browser not refreshing as described in this post here: https://www.dropboxforum.com/t5/Missing-files-folders/Webpage-folder-not-refresh/m-p/322934#M15542. Chrome auto updates so that shouldn't be the issue. I'll follow the other suggestions in that post to see if I can resolve that issue. It seems strange, and probably just coincidence, that this one PC suffers from these two problems but it may be useful for you to know.
Thank you in advance for any assistance.
Jason.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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I asked again our It, the agent in comflic with dropbox is called "data lost prevention agent" DLP and seems to be a software sold by symantec. It has the duty of creating inventory of all sw and staus of windows for teh centralize IT. According to the guys other software have problem with it causing windows blue screen. Now the problem is that being a corporate computer they prioritize DLP to dropbox so no solution, unless someone in Dropbox address the problem. i hope this can help
Hello everyone! @FadedPoppy @carandswe @PeterDBU @cstiles
Can you please let us know, how many of you you have Symantec installed?
If you do, do you have the Symantec (tm) Endpoint Protection Version 14 (14.2 RU1) build 3332 (14.2.3332.1000)?
Thank you all so much for your time responding to this question.
Fiona
Community Moderator @ Dropbox
dropbox.com/support
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Hi - mine is Symantic V 14 (14.0 RU1 MP2) build 3929 (14.0.3929.1200)
Hi Jane, Apologies for being out of the fold for so long. I do not have Symantec installed on my PC.
Regards,
Jason.
Jane
Community Moderator @ Dropbox
dropbox.com/support
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Hi Jane, I do not have Symantic installed either.
Hi have McAfee Agent installed 5.0.6.220
Netskope Client 57.1.0.206
Holmes End Point Solution 1.0.1803.29
Hi I do not have Symantic installed either and I hope you guys can solve this issue quickly. I can not do any work
Thank you
Jane
Community Moderator @ Dropbox
dropbox.com/support
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