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Re: Blue Screen of Death on Win10

Blue Screen of Death on Win10

FadedPoppy
Explorer | Level 3
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Good morning.

Apologies for the very vague question.  We are running Dropbox on 2 Win10 PCs.  One runs absolutely fine but, on the other, it will run for maybe 30 seconds and then cause the PC to crash with a Blue Screen of Death.

Could you provide any advice on how I can go about determining what the conflict is that causes this to occur please?

If it's any help, Dropbox will not launch automatically on that PC - it must always be executed manually even though it's setup to launch on Computer start in the Dropbox settings.

Without Dropbox running the PC runs perfectly.

There are a great deal of applications installed on that PC so I'm reluctant to wipe & reinstall everything if there's a solution out there that doesn't require doing so.

This PC also experiences the issue of the browser not refreshing as described in this post here: https://www.dropboxforum.com/t5/Missing-files-folders/Webpage-folder-not-refresh/m-p/322934#M15542.  Chrome auto updates so that shouldn't be the issue.  I'll follow the other suggestions in that post to see if I can resolve that issue.  It seems strange, and probably just coincidence, that this one PC suffers from these two problems but it may be useful for you to know.

Thank you in advance for any assistance.

Jason.

117 Replies 117

Jane
Dropbox Staff
Go to solution
Hey @cstiles, thanks for pinging me here on this matter ! 
 
I’ve just sent you a brief email through our support system to continue our discussion cross-checking the info we have on file for this device. Please have a look at your inbox when you have some spare time & we’ll take it from there. 
 
Thanks again!

Other than that, I was happy to hear that you got that sorted on your end @PeterDBU!
 
Now that you know where you can find us, feel free to drop us a line here in the future for any similar questions. Have a wonderful weekend ahead! 😊
 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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carandswe
Explorer | Level 3
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I asked again our It, the agent in comflic with dropbox is called "data lost prevention agent" DLP and seems to be a software sold by symantec. It has the duty of creating inventory of all sw and staus of windows for teh centralize IT. According to the guys other software have problem with it causing windows blue screen. Now the problem is that being a corporate computer they prioritize DLP to dropbox so no solution, unless someone in Dropbox address the problem. i hope this can help

Fiona
Dropbox Staff
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Hello everyone! @FadedPoppy @carandswe @PeterDBU @cstiles

Can you please let us know, how many of you you have Symantec installed? 

If you do, do you have the Symantec (tm) Endpoint Protection Version 14 (14.2 RU1) build 3332 (14.2.3332.1000)? 

Thank you all so much for your time responding to this question. 

 


Fiona
Community Moderator @ Dropbox
dropbox.com/support


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cstiles
Explorer | Level 3
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Hi - mine is Symantic V 14 (14.0 RU1 MP2) build 3929 (14.0.3929.1200)

FadedPoppy
Explorer | Level 3
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Hi Jane, Apologies for being out of the fold for so long. I do not have Symantec installed on my PC.

Regards,

Jason.

Jane
Dropbox Staff
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Thanks for keeping in touch @cstiles & @FadedPoppy!
 
I’ve made sure to escalate our discussion in form of a question to a higher-level specialist today @cstiles. However, I appreciate the update here, this has been very helpful. 
 
It would be great if you could also let us know of the Anti Virus & the exact version you’re using @FadedPoppy.
 
I look forward to hearing back from you!

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
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Duckuser
Explorer | Level 4
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Hi Jane, I do not have Symantic installed either.

Hi have McAfee Agent installed 5.0.6.220

Netskope Client 57.1.0.206

Holmes End Point Solution 1.0.1803.29

Thayer
New member | Level 2
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Hi I do not have Symantic installed either and I hope you guys can solve this issue quickly. I can not do any work

Thank you

Susanre
Helpful | Level 5
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I don’t have Symantec installed on my computer either.

Please let us know when you’ve resolved the problem.

Thanks.

Jane
Dropbox Staff
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Hey @Duckuser, @Susanre & Thayer, thanks for keeping us in the loop on your findings! 
 
I can see that your escalated ticket is about to close on our system due to inactivity @Duckuser, so I’d suggest pinging our specialized agent there, as they’ve been gathering all relevant reports. I’ve also included a note of your comment here on your open ticket @Susanre, so that our specialist takes them into consideration moving forward.
 
Following @Thayer, it would be more efficient if I could access your account directly, so I created a support request on our system for you. Please have a look at your inbox when you have some spare time & I’ll touch-base with you asap. 
 
Thanks again for your input in the meantime! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
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