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I'm a Chinese mainland user, but I can't email support via a VPN
I am a Chinese mainland user so I have to use VPN to use Dropbox and visit the webpage. I am in a family group. When I want to send emails to support on the webpage,there is always a warning that 'cannot send the request now'. I think the reason is that the IP of my VPN is abused. Am I right?
I switched email on my account and I don't see anything on account now
Hello! The organization I work for had a DropBox subscription under my email. Since I am leaving soon, I switched over the account to someone else. I logged in today and don't see any of our files and no sign of us having the DropBox Plus Subscription. Do you know what happened? Can I fix this??
Allow user to add multiple email addresses to one account
I have three email addresses, a personal one and two work emails. Currently, I have to run my dropbox through my personal email address (the one I used to set it up originally). This means if I share a folder with someone, it comes from my personal email address. If they reply, their reply will go to my personal email which I don't monitor at work. If someone wants to share a folder with me, they'll inevitably add my work email address and I'll have to correct them. I can live with it and, whilst it's inconvenient, I wouldn't want to set up three Dropbox accounts. I'm not even sure how that would work in terms of folders on my pc.
I cannot log into my Dropbox Business account
Hello, I am trying to log into dropbox using my business account. Every time I try to log in using my work email address, it thinks that I am trying to set up a new account and will not take my password, but instead, gives me password "suggestions". On that page, there is no place to select "I already have an account" as per the instructions in the trouble shooting. When I try use sign in with google or sign in with apple, it automatically wants to go straight to my personal dropbox, for which I cannot access work files. If anyone can help me that would be great! Thank you!Sudden change of language on mobile app Russian.
Hello, I have a problem with Dropbox mobile app . Cannot change it back to english. Desktop language is in english but my phone app (ios) language is in Russian. Checked the settings language on the general of the phone is in English . Cannot find a way to change it back. Please help.
How can I re-enable the 'Delete file everywhere' prompt on Windows?
I am a paid user of Dropbox (I bought the 2TB plan some time back). Earlier when I would delete any file or folder on Dropbox using the Dropbox App on my Windows Laptop, it used to ask me if I wanted to delete the file/folder everywhere. Now it stopped doing that. Now the file or folder that I am deleting would just end up in my Windows Recycle Bin. I want to re-activate the "Do you want to delete everywhere". How do I do that???
Verifying email not working. It won't let me share content.
I have verified my email address multiple times and Dropbox will not let me share or copy a link and it keeps saying that I can't until my email address is verified. What can I do? I can't even chat with support because it says I have to verify my email address.I can't change my email address, why?
I just subcribed to Essential with an account registered with one email address...I would like to change it to another email but doesn't aloud me to do it. Always proposing to change password. The fact is the in my Dropbox Apps I am registered with another account and I would like to have the Essential on the same as the Apps.