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macOS File Provider: Dropbox cannot relink to existing CloudStorage folder
Application Affected Dropbox on Windows PC and iMac Sequoia Device Windows PC and iMac Sequoia Operating System/Browser (if using the web) Latest Windows, iOS 15.7.4 After a routine restart, the Dropbox desktop app lost its login state and now cannot relink to the existing File Provider folder at ~/Library/CloudStorage/Dropbox; instead the installer tries to create a new Dropbox folder. I have been successfully using Dropbox with the macOS File Provider configuration (CloudStorage location) for several months. My Dropbox folder has consistently been located at: /Users/xyz/Library/CloudStorage/Dropbox I did not reinstall the Dropbox application and I did not intentionally sign out or attempt to relink my account. The issue appears to have started after a routine computer restart, at which point the Dropbox desktop client seemed to lose its login state. When I start the app now, the first thing I see is a âWelcome to Dropboxâ message and the menu bar icon indicates that the application is âWaiting to be linked to a Dropbox account.â My existing Dropbox folder remains intact. The folder at /Users/xyz/Library/CloudStorage/Dropbox still contains all my files. The .dropbox marker file is present in that folder. All files are also visible and intact on dropbox.com. When I attempt to sign in through the desktop app, the following occurs. The app asks me to sign in with Dropbox. After signing in, the setup process shows the message âThereâs already a folder named Dropbox.â If I select âChoose Another Locationâ and point to the existing folder, the dialog says âA folder named âDropboxâ will be created inside the folder you select.â This suggests the installer is trying to create a new Dropbox folder rather than adopt the existing File Provider folder. Because of that message I have not proceeded, since it appears it would create a nested structure such as: /Users/xyz/Library/CloudStorage/Dropbox/Dropbox Currently the Dropbox icon appears in the menu bar but is greyed out and the client shows the state âWaiting to be linked to a Dropbox account.â To summarize: I was already using the CloudStorage/File Provider location successfully for months. I did not reinstall Dropbox. I did not intentionally unlink the account. The existing Dropbox folder and files are still present and intact. The client appears unable to relink to the existing File Provider folder and instead tries to create a new one. During the setup flow the client also displayed the message that the desktop app cannot sync over 500,000 files. I am not sure if this is related. However, only about 150â200k files are synced locally on my iMac. I also discovered the identical situation on my Windows PC starting at about the same time, which suggests this may be related to my Dropbox account rather than the individual devices or operating systems. Could someone advise how to safely relink the Dropbox client to the existing File Provider folder at: /Users/xyz/Library/CloudStorage/Dropbox without creating a second Dropbox folder? I rely heavily on Dropbox for daily work, so I would greatly appreciate guidance. Thank you.
Switching to legacy mode and Dropbox icon next to search bar on Finder
Is there a way for me to switch from file provider to legacy mode and also get the dropbox icon to appear next to the search bar on the finder. My co-worker is saying this is important to our workflow but we can't figure out how to set this up.
Conflicted copy when exporting from Adobe Premiere
I reported this issue 2 years ago. Every time I export a movie from premiere, dropbox creates a conflicted copy. I reported this bug 2 years ago and it hasn't been solved. My workaround is to pause dropbox everytime I'm about to export and then resume it. Not ideal
Dropbox only opens the Dropbox folder in finder - not the app.
Any help would be appreciated - thank you! (I can't seem to find anything that can help...) Application Affected Dropbox Device Apple MacBook Pro M1 Max, 64Gb of RAM, 2Tb SDD Operating System/Browser (if using the web) MacOS Tahoe 26.2 Dropbox App Version (if using the app) 240.4.8493 (I got this from the "Get Info" in the finder) Question or Issue 1) Whenever I double-click the dropbox app, it opens the dropbox FOLDER in the finder. How do I open the app? 2) The menu bar icon, which previously would show sync status, sync issues, and provides access to preferences, is not shown. I have a 36" screen, and it isn't a case of "hidden" menu items. 3) I know that the app is (mostly?) running. Control-Clicking on a file shows the dropbox commands within the context menu. (See image below.) I also know its running because the various apps are shown in "Activity Monitor" (image below.) Steps I've done to try to solve the problem: Uninstall Dropbox Reinstall Dropbox Restart the computer. I don't feel comfortable doing the "Advanced Install", as it appears that doing so means losing all of my "selective sync" settings, which I've been setting up for years. (And since I can't get into the app's "prefs", I can't super easily see what is selectively synced or not. I'm at the point where I'm ready to toss the program out and move everything to Google, but I REALLY LOVE the program, and am hoping that I'm simply missing something simple, and there there is a quick fix. Thanks - RandallHow can I get people to access an account, and to edit a file on my account?
I'm brand new here and looking to do something very basic and simple. But have no clue what I am doing. I'm with a group called NAPS (Nebraska Association of Nebraska Santas). Yes a group of about 30 Santas. It's just a social club. We get together once a month, have meal and talk about Santa stuff. I'm looking to set something up for the group where we can place a few documents for everyone in the group to access. Membership roster, meeting minutes, etc. So far, I've started a free account (we have no dues, so we have no money). I want to set the account up so the default is that everything is read only, with a couple of people that have edit access. Also, to be able to change a single document to edit access to all. Also, trying to figure out once we send out emails, pointing to the account. What happens as each person clicks the link? Do they have to se tup an entire account to gain access? (keep in mind, we are a lot of old guys with limited computer experience. I'm trying to keep this as simple as possible) I've been looking over the documentation and such, but it's overkill. Much more complex than I need, so I'm getting lost in the technical jargon. Help? (it will help put you on the Nice list :) )
Dropbox not syncing to Apple folders (Desktop, Documents, Downloads)
Device MacBook Air M4 Operating System/Browser (if using the web) Sequoia, Tahoe Dropbox App Version (if using the app) 241.4.4853 Dropbox Plan Family Question or Issue My files are on Dropbox online. I now need to download them to my Mac (I've tried this on both a Tahoe and a Sequoia machine). Although the Mac already has Desktop, Documents and Downloads folders, the Dropbox app creates a new parallel set of (virtual) folders under the same names, residing in the Dropbox folder (~/Library/CloudStorage/Dropbox. In the past Dropbox used to sync with the existing Apple folders, but that's not been the case since a few OS X/Dropbox versions. It is my understanding that the parallel folders are supposed to be there, but Mac would mirror these, to make it look like they are in the `Apple folders. It makes no difference whether either File Provider and/or Backup is on or off. How do get rid of this double folder issue?
My files aren't syncing. Is my app connected to the right account?
I am a new employee to a company. The previous employee had a dropbox acct on the same computer that I use, however my files are not syncing with the other team members for the company. When I open preferences below is the dropbox folder location which is that of the previous employee. How can I resolve this issue?Migrating from Dropbox Basic to Dropbox Plus
Hello , Can anyone give me the perfect instructions on how to best migrate from Basic to Plus? Note : My Basic and Plus don't have the same email addres, so they are different accounts but on the same Drive D. I currently have two Dropbox entries on my D drive: for convenience, let's say Dropbox Basic and Dropbox Plus. I use Basic daily, so all files there are currently up to date. Is it now a matter of copying all the files in Basic-Folder to Plus-Folder? I tried this, by the way, but it wasn't successful. The files were described in text in the Plus destination folder, but otherwise empty. There must be a workable method for this, right? Thanks in advance for your reply. Ruud
Feature Request: Support Multiple Dropbox Business/Teams Accounts (Multiple Tenants) in Desktop App
Hi Dropbox team â Iâm posting this as both a long-time Dropbox user and a business owner. Today, the Dropbox desktop app only allows seamless use of one Business (Teams) account (plus optionally one Personal account). This creates a major problem for users who legitimately operate across multiple organizations. Real-world use case Many professionals today are involved with multiple companies at the same time, including: Business owners with multiple entities Holding companies with multiple subsidiaries Consultants / advisors supporting multiple clients Board members and fractional executives PE / investment professionals working across portfolio companies In these cases, we often need separate Dropbox Business tenants for security, compliance, and clean separation. The key point I am not asking for a workaround or a discount. I am willing to pay for multiple Dropbox Business subscriptions â but Dropbox currently does not provide a seamless way to run multiple Business accounts in the desktop app. What competitors already support Microsoft OneDrive/SharePoint supports multiple tenants cleanly, for example: OneDrive â Company A OneDrive â Company B Both sync simultaneously and appear natively in File Explorer/Finder. Dropbox currently forces users into clunky workarounds like: Using the browser for the second tenant Switching accounts repeatedly Creating separate OS user profiles Running virtual machines These are not realistic solutions for modern workflows. Why this matters This limitation is not a ânice-to-have.â It is a core enterprise usability issue and increasingly a deciding factor for businesses choosing between Dropbox and Microsoft 365. Dropbox is losing a valuable segment of customers who are willing to purchase multiple accounts â but cannot do so efficiently due to desktop client limitations. Requested solution Please add support for: Multiple Dropbox Business/Teams accounts logged in simultaneously Separate synced folders per tenant Seamless switching and visibility in Finder/File Explorer Clear tenant labeling and separation Even supporting 2+ Business tenants would solve a massive problem for many professionals. Bottom line Dropbox is an excellent product, but this is a fundamental gap. Many of us want to keep using Dropbox and expand our usage across multiple businesses â but we need Dropbox to support the reality of multi-tenant work. Thanks for considering this â I would strongly encourage Dropbox to prioritize this feature. Edward Cook Co-Founder, McCarthy Cook & Co. We were the first landlord of Dropbox's HQ at China Basin in SF and owner of Castro Station in Mountain View where you used to work. Come back to the office! You will be closer to your PAYING customers! I'm happy to double the amount we pay you monthly for new and better access and continue with Dropbox while you pursue true productivity gains harnessing AI
