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Deleting my Business trial. How to know if it was successful?
I started a free trial for Dropbox business, and realized I had started the wrong account. I have tried to delete it so that I am not charged the large fee, but am unsure if I have been successful. I cannot find any support contact information to ensure I canceled correctly, and my PayPal account is still linked to my account. It will not allow me to delete my PayPal account. On my profile it states that I only have a basic plan, but I continue to receive emails regarding the business account, and want to ensure, before I am charged that my business account was successfully deactivated. Thank you. mlkaetzMy Plus account is gone, and turned to Basic. Now it shows all files are missing.
I have a plus account, only one email not a team. For some reason this week it signed me out and suddenly when I log back in, it says I have a basic account and all of my files are gone. I have tried placing a help ticket in everywhere I can. Since it says it is a free account (which my plus is paid for) it will not let me access live chat help. I NEED to get into my files, my entire work life relies on dropbox. I know files are there for 30 days so please help, no one is getting back to me.Unable to delete my Dropbox account
Hi, This is Thenmozhi Murthi. I have been experiencing a lot issues with both subscribed and unsubscribed versions of dropbox account. For the past 2 years, I had subscribed version of dropbox and experienced the following issues - multiple accounts were created with all my email accounts (2 icloud, 3 gmail) - files uploaded from my ipad or iphone is saving a copy in the device and bloating the device storage space - upload speed is 1/10th (with wired ethernet) of the actual internet speed - Had reported the storage and bandwidth issue to Dropbox support. Shared many screenshots and videos. But no fruitful response. It was total waste of time. - deleting a dropbox account is a nightmare (esp. with icloud email). Tried to delete my dropbox account before deleting one of my icloud account. But ran into error. Finally, i deleted icloud account which was in trouble. - I gave up on the subscription and no longer have a subscribed version of dropbox. For my privacy reasons, I would like to delete my free version of dropbox but again running into error when i tried to delete my account. Can anyone help me in advising how to delete my account successfully? Thanks Thenmozhi P.S:Had used dropbox in the past. But the service and support were worst in the past 2 yearsI wanted to change my billing plan to yearly, but accidentally created a new account instead.
I've been successfully using Dropbox for years now with a monthly billing plan. Lately I saw some offers, that paying yearly is obviously a bit cheaper and wanted to change that. It was a nightmare and I couldnt figure it out. When I got to the page where it was explained, it said since I purchased it over Google Play, I should go there for that. There I couldnt find anything either and the Support at Google also said I should try again in Dropbox. Then I thought I found it and "changed" it but accidentally made a whole NEW account with "@googlemail.com" instead of my usual "@gmail.com" address. Which is bad enough that that is even possible... I obviously cancelled it right away, but it now states that the new account will be cancelled in January 2026. I don‘t want to cancel my old account and migrate everything, since I have some folders shared etc and I JUST WANT TO SPEAK TO SOMEONE WHO CAN HELP ME! It's honestly been a terrible user experience and I feel like I can't do ANYTHING. The support center is really bad and there is not even a mail support I can contact (Even though I use Dropbox Plus and there should be, but it's nowhere to be found...) Can someone please help me?
