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Create or delete account
279 TopicsHaving trouble cancelling my trial and deleting my account
Help ! I have a problem to delete my account, when I try to delete it's show only 2 buttons which is "keep my account" and "Manage subscriptions" So, when I click on "Manage subscriptions" button, It'll redirect me to the Subscriptions Page and there's no Cancel trial button were found. Try to get back to delete my account again in the first again, It's loops ! and so much trouble to do that !Solved147Views0likes23CommentsHow to delete someone from your Dropbox team without deleting their personal Dropbox account?
Hello, I recently granted action to an external person to our business account. By accident, I wanted to kick her out of the general permission, to grant her access only to one folder. When I did that, her whole personal Dropbox account got deleted. Luckily, I could restore it, but now she is a permanent member of our company dropbox. I am wondering what to do when our joint project will end and she won't need to access our documents.13Views0likes1CommentDeleted a Dropbox team account - how can I use the same email for a personal plan?
I accidentally signed up for the Business plan instead of the Essentials plan; so I deleted the account thinking in about a day I could re-sign up for the plan I wanted with the same email. But it says the email is disabled - is it forever no longer usable now?? I tried to contact any support but there is nothing since I don't have the business account anymore19Views0likes3CommentsNeed help with cancelling and deleting my account
Hi everyone, I need your assistance to resolve a technical issue with cancelling my subscription and permanently closing my Dropbox account. Here’s the situation, which I couldn’t find a clear answer to: My account type is Dropbox Basic Free. It states, "2 GB of storage to help you store and share files. Renews at £9.99 (with add-ons and any discounts applied)." I created the account last night, and it recorded my bank card details. Today, I decided to cancel my subscription and delete my account, as these are my basic rights, which Dropbox explicitly mentions when creating an account. Based on the provided instructions, there should be a cancellation option under the ‘Subscriptions’ page, but it isn’t there! For your reference, I created the account using my Mac, not a mobile device. This missing cancellation option is my first challenge. I then attempted to delete my account directly, assuming it might resolve the issue. However, I encountered the following message: "Once you've made sure you have a copy of your files saved somewhere other than Dropbox, go to Manage Subscriptions and cancel any active subscriptions. Then return here or refresh this page to confirm you'd like to delete your account." This means I cannot delete my account unless I cancel my subscription first, yet the ‘Manage Subscriptions’ page offers no option to cancel. This experience has been incredibly frustrating and time-consuming, especially since Dropbox claims to uphold clients’ rights to cancel subscriptions and delete accounts easily. I would really appreciate it if anyone or the supporting team could help resolve this issue. Apologies for the detailed explanation; I wanted to provide full context, as I imagine others might face a similar situation. Thank you!58Views0likes5CommentsDeleted old account, opened a new one and computer files are gone. Anyway to retrieve them?
Hello, I deleted my account on dropbox and immediately opened a new one with a new email address. I thought the old files would be retained on my computer, but now it seems they are gone! The new dropbox folder on my laptop's hard drive is empty. The old files are not on the Recycle Bin of Windows. Are the files permanently delete? Can I retrieve or restore them somehow? Thanks.Solved24Views0likes1CommentI was trying to cancel my plan and I accidentally deleted my account. Can it be restored?
I am currently unable to cancel my plan and am in the payment phase. (Payment has not been made because there is no money in the account.) However, while trying various methods to cancel, I accidentally deleted my account. Is there a way to recover my account or cancel the payment?134Views0likes12CommentsI deleted my Dropbox account, but I'm still being charged
I have read the similar items to mine and do not know how to receive assistance. My wife had a small business and used the Dropbox services for several years. She retired earlier this year and we submitted a request to Dropbox to delete the account. I received a confirmation on May 28, 2024 at 11:59 AM stating the following: "This email is a confirmation that you've deleted your Dropbox account." I am still being charged $54.00 per month. I am unable to log into the original account because the account was deleted, as I had requested. I attempted to write an email to SALES to see if they would assist me, but all I received back was the procedure to log into the account and work from there. Again, it is hard to log into an account if the account has been deleted. The most recent billing statement from Dropbox is listed as: [Removed as per Community Guidelines]. As a last ditch effort, I even tried to send a response to "Feedback@dropbox.com" which was listed in my cancellation confirmation letter but the response came back telling me this is not a monitored address. How do I get someone at Dropbox to address this issue? Thanks, DaleSolved514Views0likes12Comments