You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Moving files on my desktop to the trash deletes them immediately instead.
I am running Dropbox Backup. On MacOS, when I drag a file on my desktop to the trash, it is deleted automatically. In other words, it does not appear in the trash in case I want to recover it later. I get a warning that says"This item will be deleted immediately.You can't undo this action." When the same file is in any other folder or location on my computer besides the Desktop, and I drag it to the trash, the behavior is normal - the files goes into the trash where I can see it and recover it if need be. I am running Dropbox Backup on Sequoia 15.2 on a 2020 M1 Macbook Air. Any thoughts?
I tried to use Dropbox Rewind for a folder, but it throws an internal error.
Hello community, Seems like I am not the only one. Accidentally deleted a large critical directory (19GB) on my local machine and managed to stop the sync completing fully. Tried on the web browser Rewind, move files to a different directory, physically moving the files that were deleted (in the Deleted Items folder) back to another folder, remove desktop app and reinstall and basically anything to stop / halt the process. Contacted 'Support' but no reply as yet. The latest error: 1 of 3: Pick a day to get started Activity: this week There was an internal Dropbox error, but we can still help you use Rewind.Contact support No joy so far and wondered if anyone had a hack/workaround to resolve this. Very distressing and time consuming as I am sure it has been for others that have experienced the same! 🤯😵💫 Thanks for your help / support in the meantime. 🙏
Shared files have been deleted, and I want to Rewind them.
ive recently shared my files with someone and they took all my files and blocked me across all platforms. I can look back on the version history but I can't rewind the files and I think it's glitched can someone look in to it. Please help me
Can't restore a deleted folder. Error: "There was a problem completing this request".
So I deleted a folder, but somehow dropbox deleted the one next to it. Now I can only find that deleted folder under: in the browser, its not in the deleted files part of it. Whenever i double click that folder, and try to restore it it says: There was a problem completing this request. I never touched this folder, dropbox bugged out and deleted the wrong one, and now i cant seem to restore it. Not in different browsers, not a teammate, nothing. Why does it also not show up in the deleted files part of dropbox?
As an admin, I can't delete or move shared folders created from other users.
I'm trying to organize my account and I noticed a lot of employees created top-level folders and shared folders, which I'm trying to organize. The system won't let me move or delete these folders created by them, even if I am the admin. Please advise on how to achieve this. The intention is to have a clear structured file hierarchy for all employees. I tried signing in as each member but I don't seem to have that feature (is this enterprise only?). Please help I have a mess of folders in the account.
Please help me recover my account and files
Hello, I had all of my really sentimental memories in photos and other files (from my time in university and over the years) deleted, but I never was clearly informed about this as I receive hundreds if not thousands of emails a month and I don't have time to read every single one of them. I may have skimmed over the email and did not realize the permanent deletion part as it was vague and I guess I missed that part of the text. Please help me recover my account and my college memories. I see that others have gotten their account recovered, so I would like for a support agent to do the same for me. I would very much appreciate the help... Thank you. Josh
Random unrecognized file in Recents Dropbox, that I can't remove.
I have a file that was apparently shared with me that I can only open in dropbox from the recents section, all files, or menu bar on mac. The file does not show up in any of the folders even though it says it's saved in "dropbox." When I attempt to delete/remove the file I do not have any options that allow that. I searched for a shared folder but there are none and strangely this file doesn't show up in the shared section. It's some stupid sexual anime ( which of course my kids vehemently deny knowing anything about) so I am a little concerned about hacking but the file info says it was shared with me back in April and I've had no suspicious activity in my account. Is this a support issue or am I just missing how to get rid of this file?
