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Dropbox Basic
184 TopicsFiles not updating as I'm out of space
Hi I have a basic Dropbox and it keeps saying I have run out of space. It has been updating 506 files for weeks. I cannot access any of these files. Aside from paying for more space is there anyway I can gain access to my files? SarahSolved62Views0likes16CommentsAfter upgrading to 3TB, my account's quota seems to be less than before.
I received an email that my account was over the allotted space. when entering my drop box account it said I was at 6.3 GB of allotted 2GB space. After upgrading to a 3TB account i see 2.3 GB of actual data in my account so my question is did I actually lose data?Solved38Views0likes3CommentsI lost 3GB of storage after my account was supposedly converted back to Basic.
Hi, I've had a Basic plan with 10.4GB of storage for years. I got an unexpected email yesterday saying I'm "back on Dropbox Basic" because my admin took no action on a free trial. I didn't sign up for a free trial, and I've never been paying. Any idea why I lost 3GB of storage capacity? How can I figure out what happened and how to fix it?77Views0likes8CommentsWhere are the files that are taking up my space?
Hello, I have some data on my Dropbox account and got the warning that my account had stopped syncing because the amount of data is above the free allowance. Great, I would like to access my data to at least look into it and delete what may be no longer necessary before being prompted to buy more storage. If I connect to my online account I see a series of folders with nothing in it, what is in there that is so big? I can't access anything, there is no option to contact anyone even to ask a simple question. Please let me know what I have to do, if I get no answer the easiest thing for me will be to delete the account and never use your services because I don't like to interact with entities I can not even contact to. This is not a request of support to ask "how to do" something: this is a real request to the company that has somewhere some data that originally was deposited by me and I want to know where (if any) still is and why it uses such a large storage space if I don't see any file. You should add the possibility for users to write to some contact of your company, I think it is required by local laws, it is extremely frustrating to be redirected to a help center with pre-answered questions or an automated chat with only fixed answers if what one needs to ask is not there. Thank youSolved36Views0likes1CommentDropbox says I'm over-capacity, but I only see a few files, and nothing in Backup. Where are they???
Well, the headline says it all. My account is for 2.0 G, DB says I'm at 3.7, but when I open my files, there are a mere handful, well under 1 G. Backup appears to be empty. So, whither my files?Solved77Views0likes11CommentsFree storage of 30+GB now downgraded completely to 2gb after many years of not using it
Hi, I just checked my dropbox account after more than 4 years and I noticed that my basic account had 30+gb free space before from referrals but now it's reporting 2gb only. I checked my notification and it seems the downgrade started on Dec 2021 onwards. As far as I remember, the referral and other bonuses before should have been permanent. Can anyone from dropbox please revert my storage back? Btw I'm sure im only getting 2gb free now, not just the basic plan but the free storage itself as I'm already getting notification of out of storage74Views0likes2CommentsI have nearly 1.5 GB of ghost files taking up my storage space. Where can I find them?
Basic plan, no extras. 2.25GB of storage total. I have 0 bytes in my backups. I have less than 10 folders, and have accounted for every file in every folder and in all sharing areas, to less than a 100 MB at most. And yet DropBox still says that I am using 1.61 GB of storage. Where? I have left every shared folder that was taking up space, and absolutely cannot find what is eating up all this space. Any ideas? Also, why can't we see the size taken up at a folder level? Especially when friends and colleagues are sharing folders for different projects, a way to quickly see exactly how much space everything is using would be a great tool, which shouldn't be hidden behind a paywall.61Views0likes3CommentsSome files were shared with me by another user and now I'm over-quota. What is happening?
I am very confused. I've had a personal Dropbox for quite some time that I really never used. I was granted access to someone else's box not long ago so that I could read and add files to their box. Any of the files I have added have appeared in that person's box. Soon thereafter, I have been getting messages about being "over my limit," that my personal Dropbox has "stopped syncing," and that files may be "deleted." I cannot for the life of me figure out what's going on because I have not added anything to my personal account. Does this mean the files in the other person's box will be deleted because I am among those it was shared with, or the one who added some? That is my main concern. If there are files in my personal box that I cannot see or don't know about, I honestly am not worried. But I do not want to negatively affect others because of this situation. Thank you for any insight. MichaelSolved46Views0likes4CommentsMy Basic account is saying I'm over quota, but I'm not, why?
Hi I have a Basic account and am getting notified via a bar at the top of most windows, in the browser version of my account, that "You’re almost out of space! Upgrade to get 2 TB (2,000 GB) or more of space and safely share your content". Clearly, my account can be upgraded from the Basic 2GB limit to 2TB but I am currently almost out of storage I won't be doing this as I will clear the excess down to my NAS by my curiosity was piqued.... When I go to the "Plans" page the message above the plans options also notes "Your account is running out of storage!" and within the Basic plan box notes that I'm "Using 4.96 GB of 2 GB space" So, I'm not nearly out of storage but to my mind I am 150% beyond the permitted maximum for this Basic account. I now select to view my profile and see that under my username are two messages stating that I am "Using 4.96 GB of 5.75 GB storage" and "Upgrade soon to get more space" So option three is that I'm almost at max storage but am still under, again but this time my basic account permits 5.75GB and I have approx 15% headspace remaining. What is going on here? 😀 Is this because my account was created years ago and that the account limit was previously 5GB and reduced to 2GB at some time in the past? Is it possible some people might be being charged for a service that they needn't be paying for (remember messages state that I am almost out of storage, and there is no message noting that I am beyond capacity)Solved41Views0likes1Comment