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I can't download my Dropbox files no matter what I try
I have the exact same issue as Jane , except these are files that are shared with me as the editor. These files work when downloading them on my phone but on my PC it is impossible. I keep getting the same error and I have a multitude of song collaborations, media, and business files from work that I cant simply download. I have tried everything from turning off all my firewalls on the browser and computer, clearing catche, trying new browsers(including incognito), creating a new account, and the only thing I have not tried is downloading the desktop app, but even the app will not download and the entire page will crash instead. Can someone PLEASE help, I have dealt with downloading issues for a while but never to this extent. These are also my own files that have been shared with me and i have editing permissions. I also paid for my media files so it is extremely frustrating. It is the same error message "Error we can not download your file."
JoshEbs
7 days ago Place View, Download, and Export
72Views
0likes
2Comments
No longer able to export a file on the iOS app
Device iPad, iPhone 13 Operating System/Browser (if using the web) ios 26.3.1 Dropbox App Version (if using the app) 460.2.2 Question or Issue For over a decade, I’ve been able to export a single file via email by just pulling up the file and hitting export. In the past year, I’ve had to change to using the check mark by the file to be able to export that single file. A more involved approach, but still doable. But as of today, the only way I can export a file is by sending a link to the folder. I don’t expect customers to follow a link to get the contract I’ve always sent to them directly. Plus, I’d have to make a folder for each contract so they didn’t see all the rest of my contracts. How do I fix this? Do I have to skip Dropbox and just send contracts directly from the signing app? How is this an improvement?
Solved
Laura L.3
11 days ago Place View, Download, and Export
121Views
0likes
5Comments
How can I move my files from Dropbox to Google Cloud?
Question or Issue I am running Windows 11 on HP PC. I want to move files from Dropbox to Google Cloud but can't find an easy to understand way to do it. I'm afraid I will lose my files if I don't know move my files properly. Please help if you can.
blackmountainvacayLollypop5455
12 days ago Place View, Download, and Export
51Views
0likes
1Comment
Unable to export a Paper document. Stuck at "Waiting to start".
Device (Laptop) Operating System/Browser (if using the web) (Windows 11) Dropbox App Version/Browser Version (244.3.6552)/(chrome, edge, normal browser/incognito browser) Question or Issue I am in a hurry, need a dropbox paper format document export, and this happen Zzz never happen before, first time saw this message, retry export pdf/docx, same thing had referred to (Export screen keeps getting stuck | The Dropbox Community), same with his situation i think i just wait, nothing else i can do, closed the ticket. thanks, just to informed developer team this incident happens
ZhengTzerDev
14 days ago Place View, Download, and Export
50Views
0likes
1Comment
Can I export multiple Paper docs at a time as markdown files?
I have a number of papers I want to download from Paper as markdown files. I can download one at a time, but I wondered, is there a way to download all the papers within one folder rather than doing it individually?
victoria19
21 days ago Place View, Download, and Export
114Views
1like
3Comments
No 'export' option in the Dropbox app on my Android device
I have a new smartphone A52 5G. I've installed DropBox app but I don't have the Export feature on ALL my files.
Solved
hanbar
1 month ago Place View, Download, and Export
2.2KViews
0likes
8Comments
Text highlighting not visible when exporting to Word
When I highlight text in a Paper document in my browser and then export it to MS Word, the highlighting gets lost. Bold, italics, underlined instead are all working as expected and are retained. I tried a few tips, but none of them worked: - copying text from the browser and pasting into the Word doc directly - using incognito mode - viewing the Word document online or in the desktop app makes no difference either - exporting to pdf first and then converting to Word doc (pdf has highlights but they get misplaced when converting to Word) Devices: Macbook Air (M4), Sequoia 26.2, tried both on Firefox(146.0.1) and Safari(Version 26.2 (21623.1.14.11.9)). Dropbox Version is 239.3.8100 but as I use the browser it might not matter. Dell Pro 13 Plus Windows 11 Enterprise (24H2) Edge Browser (143.0.3650.96)
Craxihuber
1 month ago Place View, Download, and Export
191Views
0likes
4Comments
Bring back export files feature
When sharing files you used to be able to text or email the actual file and not just a link. You would choose export and then would be given the option to share a copy of the actual file or the link. With the scammers having so many digital link click bait links it's not very trust worthy to just send a link. It is one of the main functions I use regularly besides automatic camera uploads. What is the purpose of having a premium plan if it doesn't work for the reasons one needs it to work?
Micheala S.
2 months ago Place Ideas
201Views
1like
5Comments
Exportable & Editable Folder Map
As Dropbox accounts grow over time, folder structures become complex, deeply nested, and hard to manage. Currently, I can view their folder hierarchy in the web UI, but I cannot export it, nor can I reorganize folders at scale without manually dragging items one by one. This makes large-scale cleanup, restructuring, and collaboration planning unnecessarily time-consuming and error-prone. Introduce a Folder Map feature that allows users to: Download a full folder map: Export the entire Dropbox folder hierarchy (folders only, optional files) maybe like a visual map (mind-map style) Edit the folder map in-app: Reorganize folders by: drag & drop, bulk move / rename, nesting or flattening structures(no files are moved yet: this is a planning layer) Apply changes in bulk: Once confirmed, Dropbox executes the reorganization safely: Shows a preview of changes, highlights conflicts or permissions issues, allows rollback
marcemarce95
2 months ago Place Ideas
125Views
0likes
1Comment
I can’t save a video from my mobile Dropbox app to my iPhone gallery. Getting a couldn't save error.
I used my computer to upload a mp4 file that I recorded, after uploading it to drop box, I wanted to save it to my IPhone X gallery. I can’t really save it, all I see is “Couldn’t save. Sorry, this type of video cannot be saved to this device” I’m really confused, I tried multiple times but it does not work. Oh and I can watch the video normally on the drop box app. I just can’t save it for some reason. What should I do?
Solved
eryxie
3 months ago Place View, Download, and Export
9.3KViews
0likes
6Comments