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1952 TopicsHelp with selective sync and freeing up space on my Mac
I am on the free dropbox plan, using a Mac with the dropbox app. My hard drive is full and I have deleted almost everything but seeing that my dropbox folders are being copied to my hard drive in addition to being on the web. Selective sync should allow me to not have the folders downloaded on my hard drive but none of the instructions allow me to do it. I'd appreciate any help.38Views0likes3CommentsI'm trying to restore files, but it says I don't have enough space.
Hello - I had a hard drive that died. I downloaded "EaseUS Data Recovery Wizard for Mac" and was able to recover everything. However, when I hit "Recover," then pick DropBox for its destination, it says I don't have enough space, which is wrong. I have 2 TB of space, and I'm only using 8.1% of that space. I AM trying to transfer 550 GB, but I have plenty of room. Anyone know how I can rectify this?Solved58Views0likes5CommentsMy PDF additions in preview mode (via the macOS desktop app) don't appear on the web.
I am running MacOS Tahoe 26.1 on a MacBook Pro For work, I often use the preview function in finder to type directly onto a PDF. I thought this was going fine -- the edits are saved and viewable in finder, even for people on other devices -- until I looked at the PDFs I've been editing on the web version of Dropbox. This is a problem in Safari, Chrome, and Firefox. The PDFs, other than the information scanned in the photocopier, are blank. I have made sure to clear the dropbox cache, resinstall the dropbox app, restart my computer, verified that all my files are available offline and I have permission to edit them. Everything, according to the Dropbox app, is synced and up to date. What am I doing wrong?Solved50Views0likes4CommentsNo contextual menu after moving Dropbox to home directory
Macbook pro M1 macOS. 15.7.1 Sequoia Dropbox App Version (if using the app). 236.4.5918 Syncing Status. synced Question or Issue I had to move dropbox out of my ICloud account , into my home account in /Users/me. Now I have now contextual menu. I have been through uninstalling, re isntalling. I cannot enable classic FinderSync (garcon) . in terminal pluginkit -m -v | grep -i garcon ✔ - com.getdropbox.dropbox.garcon(236.4.5918) 80AD058C-3AA2-4F9A-9B84-62AD2F8B0E48 2025-11-09 13:16:42 +0000 /Applications/Dropbox.app/Contents/PlugIns/garcon.appex27Views0likes2CommentsI see a new empty Dropbox account after reinstalling macOS Sequioa.
Application Affected Dropbox .) Device iMac Operating System/Browser (if using the web) (sequoia) Dropbox App Version (if using the app) Hi. I had to re-install sequoia and consequently everything else. The dropbox desktop installation invents some strange apple related account which is empty - and I can't connect it to my existing account . This happens even when I'm logged in online and use the option to instal there under account data or if I just download the dmg after a search elsewhere. I'm at a loss as to what to try next. All suggestions appreciated31Views0likes2CommentsSome new folders/files on desktop version of Dropbox aren’t showing in Dropbox.com
Device Apple M2 Max Operating System/Browser (if using the web) Sequoia 15.6.1, Safari 18.6 Dropbox App Version (if using the app) Can't find App Version - using file provider Syncing Status Up to date Question or Issue Some new folders/files on desktop version of Dropbox aren’t showing in Dropbox.com. In other words when I add new files to my desktop app and they’re not syncing to http://www.dropbox.com. I have screenshots.62Views0likes6CommentsMacOS preview freezes when looking at a Dropbox file
Application Affected Initially DropBox but the freeze extends to any app wanting internet Device MacBook Pro M4MAX 36GB Operating System/Browser (if using the web) macOS 26.1 (Tahoe) Dropbox App Version (if using the app) 236.4.5918 Question or Issue All of my files are in DropBox in the cloud/online. Previously (yesterday) when I clicked on them, they would download and then open in the associated app. If I chose Preview instead (spacebar on a Mac), the Preview window would open, the file would download, and it would be shown. In both instances, the file remained dowloaded until I made it Online-only later. Today, when I choose Preview, the preview window opens and a circular icon rotates. And rotates. Up to 2 minutes. Sometimes I see the file after 2 mins, sometimes I don't. The file icon switches from 'cloud with down arrow' to just 'cloud' but the file doesn't preview. The file also won't open, or be downloaded, or be uploaded. It's just frozen. Moreover, if I decide to try another file or folder after the first is hung, everything in Dropbox is none-responsive for a minute or two. Then they ALL open at once. Or not. If I try to use an app (say Activity Monitor) to see if something is holding DropBox up), the app freezes, as do all subsequent apps: "App cannot open." And then it will open 10 mins later. Happens with Word files, PDFs, Excel, etc. etc. I have a 2.5GB network but it happens on small files (32kb) and large. None of this happens on local files in non-DropBox folders or downloaded DropBox files. It is 'as if' something is putting a hold on things and then releasing or timing out when I ask for a file. I have reinstalled DB at least 3 times today and waited a helluva long time to sync, but it makes no difference. To be clear, for YEARS everything has been problem-free so this is both unusual and frustrating. Any help, guidance, commiseration would be welcome.Solved30Views0likes3CommentsHow do I stop sending screenshots to Dropbox and instead go to my Macbook Desktop
Device Macbook Air 13 inch M4 2025 Operating System/Browser (if using the web) Mac OS Tahoe 26.0.1 Dropbox Plan Dropbox Basic Question or Issue I have a new Macbook. I accidentally let Dropbox have my screenshots instead of going to my Macbook Desktop. I cannot get it to stop. I don't see any of the suggested options (back ups/toggle buttons) Help. Please make it stop.Solved27Views0likes2CommentsThe dark mode for Dropbox resets on my macOS desktop app whenever I restart my device.
Hello Dropbox people. I see the setting is now in the Mac App but it doesn't work until you open the settings. So this means if you reboot your computer, or quit and restart DropBox, it goes back to using the light theme even if you picked dark. It's kind of annoying to have to go into settings each time to fix this.159Views1like14CommentsThe Dropbox app doesn't start up on macOS Tahoe 26.0.1.
Dropbox App Version (if using the app) 233.4.4938 Syncing Status Doesn't start Question or Issue My dropbox doesn't connect anymore. It does not even start. I'm on Mac OSX Tahoe 26.0.1 Dropbox version: 233.4.4938 Can someone please help me out...533Views1like22Comments