One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Onboarding
86 TopicsWay to stop dropbox disallow people from requesting to join our team?
Is there a way to not give people the option to join our team? Every time I send a file to someone outside of my dropbox team (which is almost daily) they must get some kind of additional email telling them they can request to join our team, because I usually get a follow up email with random people who got the file asking to be part of my company's team. Is there a way to stop this? Or lock our team from outsiders?6.9KViews9likes19CommentsComplicated Account Question
I had my own Dropbox professional account. I was then added to another law firm's Dropbox account - a Standard account. I received my refund from Dropbox since I paid for the Standard account annually. I do work for this other law firm from time to time and need regular access to it. I now need to add an employee to my own law firm who does not need access to this other law firm's Dropbox but does need access to my firm's files. However, I am now in the other firm's Standard plan. How do I make it so I can add a new user that only has access to my firm's files and not this other firm while also making sure I have access to both the other firm's files and my own? Thank you!Solved4KViews0likes12CommentsFamily Plan Invite: 'An error occurred'
Greetings, all! I've been through the community posts, Googled, searched Reddit, etc....no luck so far on this one. I've received an invite to a Dropbox Family Plan, but when I try to accept the invite using the "Join" button, it gives me a vague exception at the bottom of the screen: "An error has occurred. Please contact your family manager for help." But I'm on the phone with my family manager, and he doesn't see anything useful on his side. I've gone through the Troubleshooting on the help site (https://help.dropbox.com/plans/troubleshoot-family-plan), but none of those things seem to apply to my account or this situation. I've tried multiple browsers, with/without VPN, cleared cookies, etc. No joy. Ideas?Solved3.9KViews0likes18CommentsDo team members need a license?
I AM THE EXEC OFFICER OF A NONPROFIT ASSOCIATION OF PUBLIC PORTS AND MANY OF THEM HAVE DROPBOX FOR THEIR PORT OPERATIONS, AND THEY WANT A DROPBOX ACCOUNT FOR THIS ASSOCIATION. MY QUESTION IS - IF THEY WORK FOR A PORT AND ARE ABLE TO USE THEIR PORT DROPBOX, DO THEY ALSO HAVE TO PAY TO ACCESS THE NWMTA DROPBOX ACCOUNT?Solved3.8KViews0likes9CommentsChanging to another business team
Hi! I've been part of a business team with one company, but have now move to another company. I've been deleted as a team member from the previous company's dropbox (confirmed as I no longer had any access to any of the team folders), but the new company still gets the error message " this user is already part of another team" when trying to invite me to join their dropbox. Does anybody know how to solve this please?Solved3.2KViews0likes5CommentsHow to move a user to another Team
Our company has two business accounts, one is annual and one is monthly (for interns). We have 2 users on the monthly account (team) that are now permanent employees and want to move them to the annual account. When I delete the user from the monthly team and try to add/invite the user to the normal team, Dropbox says the email address has already been used in an invite and references the monthly account. I was able to restore the deleted users so they could at least continue using Dropbox. How can I move a user from one team to another?Solved2.9KViews0likes1CommentShould I combine my account or create a new account??
Hey! I was sent two emails from my company during the onboarding process. The first was to access a specific teams folder, the second was to join their DropBox team. I followed the link to access a specific teams folder first which prompted me to create an account. Once I followed the second link to join their DropBox team, it said I already had an account (from the first link) and that I would need to either combine the accounts or keep them separate and create a new account. I'm a little nervous to combine the accounts because it seems like there are some stipulations that will treat my account differently than it would if I had joined the right way from the start. The first account was created using my company email which I imagine I wont be able to reuse if I create a new account. Does anyone have a suggestion on what the safest route is to not mess up my company's dropbox on the first day and still be able to use my work email as my main account? 🙂 Thanks!Solved2.8KViews0likes7CommentsEdu account now designated as work
It’s been a while since I logged in. Trying to find a certain file. I login with an .edu email address and I’m informed I can either keep that as is and let the University have access to my files and admin rights (work account), or I can change to a personal email/account. I enter my gmail.com email but it says there’s already an account with that email. I cannot access my files unless I give my alma mater access and admin rights. Am I being forced to create another gmail account so that I can migrate my files? What’s the workaround here? There are no files in my gmail/Dropbox account. And this looks like the only spot to submit this question.Solved2.6KViews1like4Comments