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How to update my billing info as a team admin?
I was recently made the Team Admin for our account. Our autopay credit card needs to be updated but "billing" does not show up as an option. How do I get this changed before the card expires and we lose service. I'm surprised there isn't an email address to ask these kinds of questions.
Issues with refund and support after downgrading to Basic account
Hi everyone, I’m hoping to get some advice or hear from anyone who might have faced a similar situation. Here’s a brief overview of my issue: I was a Plus user for almost a year, and I had some problems with canceling my subscription that led to continued charges for a service I wasn’t using. I reached out to Dropbox support and was assured that I would receive a full refund for the 12 months I paid for, as I had been unable to resolve the issue myself. However, since downgrading to a Basic account, I’ve found that I can no longer contact Dropbox support via email, and the only response I’ve received is a refund for just one month, not the full amount I was promised. It’s been nearly two weeks since I was refunded for the last month, and the issue still hasn’t been resolved. I understand that as a Basic user, my support options are limited, but I’m stuck in a situation where my issue was promised to be resolved while I was a Plus user, and now I’m unable to reach support to complete the refund process. Has anyone experienced something similar? Is there anything I can do to escalate this or get assistance? Any guidance would be greatly appreciated! Thank you in advance for any help or advice you can provide.
Button to change yearly to monthly does not exist
I do not have the money to pay an annual bill. All i can afford is one month - help docs for Dropbox say to go to subscriptions, then "change billing period" This section does not exist. I cannot add a new card because you already have all my cards. I DO NOT have the money to pay £95 no matter how many times you try and charge me. LET ME REVERT BACK TO MONTHLY BILLING DROPBOX!
My Dropbox account became Basic after a Business trial, even though I had paid for a personal plan.
I trialled the business plan after much 'pushing' from dropbox. now it has ended and I seem to be downgraded to a basic account when I had already paid for the professional essentials account. Please help.Received email that I cancelled my subscription yet I was billed again this month
Firstly, I had the free trial which was somehow cancelled and I was billed $15.99 for the month. I was frustrated that I was charged but I let it slide for this one month. Thereafter, I cancelled the plan but again, I was billed $15.99. I cancelled the plan AGAIN, but now I have no access to Dropbox Email Support because my plan is back down to basic. So what am I supposed to do? I have screenshots of the emails I received of plan cancellation last month, as well as emails of being charged for this month. Hope this can be resolved and I get $15.99 back.
I got a Dropbox cashback, but I can't find the relevant invoice/receipt on my Dropbox account.
I'm categorizing my Quickbooks expenses and I received Dropbox Cashback but I have no receipt or information regarding the cashback to add to my expense account. How do I find out what the cashback was for and get a receipt? It is not listed under my billing management or anywhere else in my Dropbox account.
