We’re Still Here to Help (Even Over the Holidays!) - find out more here.
I'm being charged for an unknown Dropbox account.
I have a charge on my credit card. I need to know the account that this is being charged to. I was forced to open another account to log this message. I tried using the form that is supposed aid in looking up a the transaction dropbox.com/payments/find_receipt and it keeps returning an error on the credit card number and expiration date that I know is correct.
How can I apply the discount for 3 free months of Plus to my upgrade?
I am using a macbook pro (OS Monterey - 12.7.5 I am looking into upgrading my from my free acount to dropbox plus. Dropbox offers 3 months free off the monthly subsciption (£7.99) when paid annually. However the amount to be paid is £95.88 (= 12 x £7.99). How can I redeem the offer? My account has been suspended for generating too much traffic so I need to resolve this quickly.
I wonder if I have more than one account?
Device Asus VivoBook17 Operating System/Browser (if using the web) Windows 10 Home/Chrome I wonder if I have 2 Dropbox accounts? I have a basic account that says I have run out of storage and I need to update it. Yet I have a summary of card purchase that shows I paid for Dropbox Plus (11/9/25 to 11/9/26) dated 11/9/25. I also have a credit card statement that shows I paid $119.88 on 11/9/25. Can someone straighten out this mess? Thanks for your help!
My account is downgraded but my card on file got charged
I've had earlier Dropbox Plus from my institution, but I downgraded it to Dropbox Basic from 10/11/2025. How can I remove the card payment info from my account (I don't see any option to do it myself). I got message from card holder, that the card has been chargred on that day, but I have now info or receipt of that payment at my account's billing info. Is it still possible that the card would have been charged despite the plan cancellation? The description ID in the bill is [removed].
Can we have a Dropbox Family plan? We're not interested in a Dropbox team.
I would like to see Dropbox offer a "family" or "home" level for one price. This would be same options as "professional" with say 5TB storage but sharable between house hold family members. Say husband/wife etc. Not interested in 3 users at $15/user/month. That is just out of scope for individual families. Something more basic to securely share information.
I'm trying to upgrade but it says my account is already using the Plus plan.
I've been using the dropbox basic plan for years, but decided to upgrade to the Plus plan. I got an error when trying to upgrade, but it shows my account plan as Plus. It's saying that I'm out of storage at 12 GB. I can't go in and reupgrade right now, as it shows my plan already at Plus. Help!
I'm trying to cancel a Plus plan, but all I see is a Dropbox Basic account.
I am helping my mom with cancelling a number of recurring subscriptions and the most difficult one has been this drop box account. I keep cycling through how to cancel a dropbox account trial/account but nothing is working. There is no billing history in the account and the subscriptions page says she is on dropbox basic online. she is charged via card and gets an annual email with the last email saying: "our subscription will renew on August 24, 2025, and you’ll be charged $130.01 on that date and again each year, until you cancel. If you’d like to cancel your subscription, access your account settings You may also contact support at any time." but when I click the apps it send me on a goose chase. HOW CAN I CANCEL? Dropbox Plan Dropbox Plus account Payment Method Card How did you upgrade? I believe she did directly through the Dropbox website Question or Issue I want to cancel immediately. See screenshots below:I want to cancel my Dropbox Standard trial and recover my old files
Dropbox Plan Business Standard Payment Method No payment information provided. Already known due to ongoing payments via Visa. How did you upgrade? Mobile app store on Android phone Question or Issue Subject: Cancel Dropbox Standard trial & recover old files Question: Hello, I canceled my Dropbox Standard trial to Basic two weeks before the end of the trial period. Happening: However, I never received an email confirmation. Two days before the end of the trial, I received an email asking me to provide my billing information. However, I canceled the trial. How can I be sure my trial has been canceled without being billed for it after the trial period? Furthermore, all my old photos uploaded from approximately 2010 to 2020 have disappeared, even though I have a paid account on an old Dropbox account. How do I get these photos back? I only use three devices and currently use less than 1 GB of data. I now have a dropbox Basic account. Expect to happen: 1. Email confirmation that my Dropbox Business Standard trial has ended before November 22, 2025. 2. I would prefer to have my photos back, as I have been paying subscription fees for them for years. If you cannot restore these photos, I am hereby filing a complaint and claiming damages. I look forward to a written response and a solution from the Dropbox team as soon as possible.
