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Payments
518 Topics
Dropbox charged me three extra subscriptions
I just got an invoice from Dropbox to say I had been changed $830 for an annual standard subscription with three extra licenses. I cannot see anywhere on my page where I subscribed to three extra licenses and as an individual who wasn't even going to use the other two licenses that the standard subscription comes with, it is outrageous that they are changing me for three annual standard subscriptions under the guise of one subscription. This is disgraceful Dropbox. I have no idea how as an individual I am going to be able to afford $830 for three subscriptions that I don't need and seem to have no way of being able to be refunded for, as they are all conveniently bundled up in the one 'annual standard subscription + 3 additional licenses'.95Views0likes3Comments
Need help locating accounts/invoices for corporate card (Receipt Finder error)
Hi everyone, I am an external IT consultant managing the infrastructure for a group of united companies. We are currently undergoing a financial audit and need to locate missing Dropbox receipts for the years 2025 and 2026. After reviewing our accounting records, we found four active Dropbox subscriptions (two appear to be billed annually, and two monthly). All of these are being charged to the exact same corporate credit card. We attempted to look up the charges using the Dropbox Receipt Finder tool, but it returns an error stating it is the wrong credit card. However, our bank statements confirm that all four subscriptions are definitively being charged to this specific card. I tried emailing Dropbox Support directly, but I received an automated bounce-back stating that the inbox is unmonitored and directing me here to the community forum. To be clear, we have absolutely no idea what login details (emails or usernames) were used to set up these accounts. Because of this, we cannot log in to access the normal support channels. The only information we have to go on are the transaction IDs directly from our credit card statements. Our ideal solutions are: Preferred: Connect with a support agent so we can securely provide the transaction IDs. If support can use these IDs to tell us the associated email addresses, we can hopefully perform a password reset and retrieve the invoices ourselves. Alternative: Have support use our transaction IDs to provide us with the PDF invoices directly. Has anyone experienced a similar issue with the Receipt Finder, or can a community moderator help escalate this so we can open a billing support ticket using just our transaction IDs? Thank you for your help.Solved104Views0likes6Comments
I can't get receipts or invoices for Drobox Fax & the Only "Help" I Can Get is From a Forum?
I have Drop Box Essentials, for which I pay a yearly fee. I also have "Hello Fax" which used to be a separate company and is now "Dropbox Fax", for which I get billed $10.46 monthly from my credit card. But I'm running a business and need to have receipts or invoices for my taxes. I cannot find Dropbox Fax invoices anywhere and the Fax service is not listed on my account. I've been using excerpts from my credit card statements, which is cumbersome & time consuming. I shouldn't have to do that. When I clicked on "HELP", I was taken in circles. I keep getting directed to FAQ's or Forums. I cannot find a place to email, a link to a chat or a number to call. It's infuriating. Stop treating your customers like they are a burden to be avoided.Solved103Views0likes6Comments
I paid for an upgrade to 2TB (with 3 months extra), but nothing has happened.
Dropbox Plan Plus with 3 months extra! Payment Method IDEAL How did you upgrade? Through the UPGRADE button Question or Issue 28-02-2026 Dropbox iDEAL | Wero -119,88 Omschrijving: [redacted] 7180125967132235 revenue api transaction id 6fa1a829 IBAN: [removed per Community Guidelines] Kenmerk: 28-02-2026 21:52 7180125967132235 Valutadatum: 28-02-202673Views0likes2CommentsAccount upgraded last night, but upgrade not visible yet
Hello, I upgraded my Dropbox account last night and the payment was processed successfully. However, the upgraded plan is still not reflected in my account, and the additional features/storage have not been applied. I have already tried logging out and back in, as well as refreshing the account page, but the issue persists. Could someone please advise on the next steps? Also, how long does it typically take for an upgrade to become active? Thank you in advance for your assistance.83Views0likes3Comments'We couldn’t process your payment' error when trying to update my billing info
Dropbox Plan: Plus Payment Method: Card Today, dropbox sent me the following message: “Romanos, we couldn’t process your payment. Update your billing information now before you lose access”. Indeed, I have found that dropbox has not debited the amount owed from my bank card for February and they claim that they are unable to do so. They asked me to update my payment details, but every time I try to do so, I get the following error message: “Error in call to API function /2/checkout/update_billing_info”. However, the problem does not lie on my side. In other words, my bank card is active and capable of online transactions, while the bank I contacted does not recognize any problem on its side. In other words, there has been no call from dropbox to pay my monthly subscription for February. Does anyone know what might be happening?Solved149Views0likes2Comments
Accept Google Pay for Dropbox Paid Subscriptions
Please add Google Pay (and perhaps Paze / Apple Pay / Samsung Pay) as payment options for paid Dropbox subscriptions since PayPal sucks and many of us dont want to enter sensitive card details into third party websites like Dropbox.Solved119Views0likes2CommentsDropbox Professional trial ended and I got charged. How to cancel and get a refund?
Dropbox Plan Dropbox Professional Payment Method credit card How did you upgrade? I "upgraded" by missing the cancellation deadline by one day. Question or Issue I signed up for a Dropbox Professional Trial a month ago, to receive some data from a consulting client. I had a family emergency yesterday, on the day that my one month Dropbox trial expired. I was upgraded and renewed for a full year. I was expecting a monthly subscription. I need to cancel and to obtain a refund. I have not moved one byte of data through Dropbox since my subscription was switched over to the paid subscription. My client might not have any more data to send me. I can accept paying for one month of service, but I do not need a year. Thank you.105Views0likes2CommentsI need help, I haven't received my refund.
On January 16, a charge was made to my card for an annual subscription that I did not purchase. That same day, I contacted Dropbox customer service and was told that a refund would be processed and that I would see it reflected within a couple of days. It has now been 15 days and I have not received my refund. Could you please provide me with the status of my refund? Payment ref: removed by moderator Ticket #25910014:111Views0likes3Comments
