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2 TopicsI cannot log into my Dropbox Business account
Hello, I am trying to log into dropbox using my business account. Every time I try to log in using my work email address, it thinks that I am trying to set up a new account and will not take my password, but instead, gives me password "suggestions". On that page, there is no place to select "I already have an account" as per the instructions in the trouble shooting. When I try use sign in with google or sign in with apple, it automatically wants to go straight to my personal dropbox, for which I cannot access work files. If anyone can help me that would be great! Thank you!49Views0likes6CommentsNew account appears when logging in from other devices
Dear Support Team, I hope this message finds you well. I am writing to seek your assistance with a synchronisation issue I am experiencing with my Dropbox account and the files associated with it. Below are the details of the situation: On my desktop computer, I have a shortcut to Dropbox containing a main folder with 20 + folders. I am encountering a discrepancy when accessing my account from another Mac device. Despite previously having my files accessible on one Mac, logging into Dropbox on the other Mac shows an entirely new and different account, without any of my original files or account details. Given these issues, I would appreciate your guidance on the following: Steps to ensure that all my files and folders synchronise properly across all devices and appear in my online Dropbox account. Clarification on why a new account appears when logging in from another Mac and assistance in resolving this to access my original account and files. Thank you for your prompt attention to this matter. Please let me know if you require any additional information from my end to assist with troubleshooting. Looking forward to your support.19Views0likes1Comment