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Storage space
191 TopicsWhat is the best value for more storage for a personal user?
Help—I’ve run out of storage on my Plus plan. My husband and I use Dropbox to save our photos, purely personal use. Would our best value be to add the additional TB of storage or should we switch to the Standard business plan? Is it OK for the Standard plan to have just one user managing what is uploaded? Thanks so much!11Views0likes5CommentsI would like to suggest a new tier of $5 a month for a 5GB Basic plan
Hello I would like to suggest a new tier of $5 a month for a 5 gig basic plan. Right now, I use the free 2gig basic because I literally can’t afford the $12 a month annual package. But I dislike being a freeloader, when I get a service that has use and value to me. I would consider $5 a month an appropriate subscription rate for the low amount of storage I require, and the features in the Basic free plan. I like Dropbox, and importantly, I trust it. A 5 gig $5/month plan would work for me (and probably others in similar financial circumstances), as I try to build my business back up and start making more money. Thanks!28Views0likes1CommentI just renewed my Plus subscription but it doesn't show up in my account
I just renewed my Plus plan but this does not show up in the files area where I remain stuck at 20gb instead of 2TB (and stuck in this situation are all my files as well). If I try the upgrade though it tells me I have the Dropbox Plus plan, and even if I go to the payment section I find my payment to the Plus version correctly. Any clues?50Views0likes6CommentsWhy have there been changes to Dropbox Advanced / Business Plus subscriptions?
Dear Dropbox Team, I hope this message finds you well. I am writing as a long-term subscriber to the Dropbox Advanced / Business Plus plan, which my organization has used since 2017 primarily for file storage (completed projects, library, work hour records, etc.) and file sharing among 2–3 users working on active projects. Over the years, we have observed significant changes to the plan's conditions and pricing, which I would like to bring to your attention: Subscription History: • 2017–2021: €540/year, with unlimited storage included. • 2022: Updated to €648/year (+€108/year), still with unlimited storage. • 2023 onward: Maintained at €648/year, but unlimited storage was replaced by a fixed limit: 15 TB of paid storage (covering 3 licenses and all add-ons). An additional 11 TB valid only until October 31, 2028. Cost Analysis: If we compare these costs with external hard drive solutions: • An 8 TB Seagate Barracuda external drive currently costs less than €150. • 16 TB = 2 drives (€300), 24 TB = 3 drives (€450), 32 TB = 4 drives (€600). Over the years, our total Dropbox expenses are as follows: • 2017–2023: €4,644 (5 × €540 + 3 × €648). Equivalent to 240 TB in external storage (30 drives). • 2017–2028: Projected total €6,588 (5 × €540 + 6 × €648). Equivalent to 344 TB in external storage (43 drives). This raises the question: by 2028, after paying €6,588, we will only have access to 15 TB of permanent storage on the Business Plus plan, which is less competitive compared to other cloud / storage solutions. Policy Impact on Loyal Customers: We understand that some users have misused unlimited storage plans. However, the response to restrict storage capacity significantly impacts regular users who have adhered to fair usage practices. It feels unjust for loyal subscribers of 8+ years to bear the brunt of these policy changes. Request for Consideration: I kindly ask Dropbox to internally escalate this concern and reconsider its storage policy for Business Plus customers. Long-term subscribers deserve a fair and competitive offering that acknowledges their loyalty and business needs with the following adjustments: • Revise the storage limit by gradually increasing the storage for Business Plus subscribers according to their needs. • Evaluate individual cases to ensure that customers like us, who have used the service responsibly, are not unfairly penalized. I am confident that Dropbox values its long-term customers and will take steps to ensure we receive a fair and competitive offering that aligns with our ongoing needs. Thank you for your attention and support in resolving this matter. I look forward to hearing from your team. Best regards, Leandro Silva212Views1like10CommentsLost my earned free storage
Hello everyone, I’ve been a Dropbox user for what feels like forever—almost as long as Dropbox itself has been around. At that time, on the early years, I’ve enthusiastically shared Dropbox with my colleagues and friends, inviting them to join the platform. Many of them became users, and through this referral program, I was awarded free storage space, accumulating over 17 GB of space as a reward for my efforts. However, at some point, my account’s storage was reduced to the standard 2 GB of storage space. This was unexpected and honestly disheartening because that extra storage wasn’t just a freebie—it was something I earned by actively contributing to the growth of the Dropbox community in their early days when most companies need the most. It feels unfair that the space I accumulated through this referral program has been simply and suddenly stripped away. I trusted that the rewards I earned in good faith under Dropbox’s referral program would be permanent, as the company has profited (if not still) from it. Has anyone else had a similar experience? If so, did you manage to resolve it? I’m hoping Dropbox will acknowledge the contributions of its long-term users and reinstate the storage that many of us earned. Let’s see if we can get Dropbox to address this issue. I’d love to hear your thoughts and experiences! Thank you for reading21Views0likes2CommentsWhich plan would be the best for me? I need to use 10-20TB as an individual.
Hi everyone. I've spent a while reading all the plans to upgrade to, but I don't really understand and would welcome some advice. I purely want to store images, but a lot! Somewhere around 10-20TB. It's just me, no other users, so can't work out which way to go on this. Can anyone advise?22Views0likes1CommentSmall company getting billed but staff using personal accounts
Small company is billed annually for Dropbox but the 2 staff use personal accounts to access company files. These personal accounts run out of space and are prompted to upgrade. I'm one of the 2 staff. What is the process to obtain login information for the company account (the one being billed annually)?72Views0likes9CommentsIncrease the storage of Dropbox Basic from 2GB to 15.5GB.
I’d like to suggest increasing the free storage limit from 2GB to 15.5GB. In today’s digital world, many people use cloud storage for photos, documents, videos, and other important files. However, the current 2GB offered by Dropbox isn’t enough for most users, especially as our digital needs grow.26Views0likes1Comment