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The ASUS 500âŻGB promotion hasn't been applied to my Dropbox account.
Payment Method: Didn't made any payment How did you upgrade? : Downloaded from Drop Box official website I have an ASUS TUF Gaming A15 FA506NFR laptop that should qualify for the 500âŻGB Dropbox promotion. I installed Dropbox and signed in, but my account still shows only 2âŻGB Basic. Can support please verify my eligibility and apply the promotion? Dropbox account email: [removed] Screenshot: [attach screenshot showing 2âŻGB plan] [screenshot removed] I followed the instructions from the ASUS promotion page, but the bonus storage has not been applied. Could you please verify my eligibility and manually apply the 500âŻGB promotional space? Thank you for your assistance. Best regards, Arijit [personal information removed per the Community's Guidelines]
The total storage used doesn't match the size of files I see under the All files page.
I'm trying to get my storage down below the 2 GB limit, to go back to the free plan. I've made sure to delete all public files and other folders I wasn't using. I now have only one folder of photos listed under All Files, and the total size listed is 885.1 MB. When I go under the Subscription page, though, it says I'm using 2.2 GB. I initially deleted a huge file of photos, and the total storage number went way down, but now as I try to get it down more, it's like the 2.2 GB won't budge. I've spent hours and hours trying to reduce what I don't need, and I just need to get over the finish line!! It's just so frustrating. Why don't those two numbers match? I just spent over an hour troubleshooting with the Chatbot, with no clear answer...Please help! (Also, why can't I email someone, when it says that's included with my plan?? Infuriating.)Trying to delete files, not working. I refuse to just buy more storage space.
I am trying to make space in my dropbox on my HP computer, since I am getting a warning about starting to delete files unless I buy more storage space. I absolutely do not want to buy more space! It is a good time to delete some unnecessary files. So now I am permanently deleting all my deleted files, one by one. At some point it does not allow me to delete any more of them. I get no message to explain why, it just does not function. I am pretty sure it just tries to force me to buy more space. Any thoughts on this? Or, do you guys know of any other cloud services that actually allow you to manage your own data?
My Dropbox account is out of space. Should I permanently delete some shared folders?
Good day My client shared some of his folders with me, but now I can't access anymore (new year's folders) due to my Dropbox out of storage. I have deleted some of the folders from my Dropbox but still can't access the new folders. It is a problem - I am only viewing the folders - doesn't upload anything. Is there a way to permanently delete the old folders in/on my Dropbox without deleting it on his side?
I'm getting an 'out of space' message on Dropbox
I am using the free version of Dropbox on my Lenovo Windows 11 laptop. I have not uploaded any files in over a year. When I added files in January/February 2025, it indicated I had plenty of storage remaining. 25 days ago I began getting messages that I was over the storage limit. None of my devices are synced to Dropbox. I do not see any new photos/files in my profile. How can I be over my storage without having added any new files? Thanks in advance
I keep getting messages saying I'm out of storage, but my files aren't that large.
I keep getting messages that I am out of storage, but when I look at my files, they represent less than half of my limit (if I include the entirety of shared files). I have no backups that I'm aware of (or can access). I've been using the web browser rather than the app, on a Mac OS26.3 (although I have also been using web interface with a PC at work). I'm on the free plan. I was an early adopter of DropBox, and an early evangelist. My problems with storage are changing my mind.