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Files/folders added from another device failed to appear in the Files app on my iPad
native files.app integration is still downright dangerous. When files/folders added to Dropbox from another device failed to appear on my iPad, I tried numerous remedies (none of which worked) culminatinig in reinstalling the Dropbox app and then clearing the cache under "Files.app settings". Clearing the cache resulted in the more recently added folders and their contents being deleted from my Dropbox, even though they were uploaded from a different device. The integration evidently concluded that, since they weren't on my iPad, they didn't belong in the cloud either.The Files app in my iPad won't sync/update my files
Integration Affected Files Device iPad Pro 2nd gen. Operating System/Browser (if using the web) iPadOS 18.7.3 Dropbox App Version (if using the app) 454.2 Question or Issue The files app doesn't show new folders/files added to Dropbox in the last few months. After reinstalling the Dropbox app, all content is up to date in the dropbox app, but the files app shows syncing paused for folders with newer content and doesn't show the newer content.
Can't add Dropbox as a place on a Microsoft Office app on Android tablet
Microsoft wont add Dropbox as a place I use dropbox on Desktop and Apple devices with a different account. It works fine with excel to save documents. For the last 6 months my android devices have worked great as well. However, recently, when trying to save an edited excel document that I’ve opened with dropbox on my android device, it does not give me the option to save the document to Dropbox folders once I’ve edited and click “save as”. After clicking “add a place” then Dropbox, and then signing in, it loads and takes me back to excel, yet it still doesn’t show up. No error message, just isn’t an option. Click add a place again, and can click dropbox as an option again, sign in, ect. It’s an endless loop. I have tried uninstalling both apps, disconnecting Microsoft and excel from the dropbox’s connected apps, other troubleshooting. nothing working so far. If you know a solution, please advise. thanks!
The middle mouse button scroll isn't working in the File section of Dropbox.
Scenario: Android Samsung S8 Tab in DEX with mouse. Middle button scroll works perfectly anywhere but in the file section of Dropbox. In Home, Photo and account section of dropbox the middle mouse button scrolling works. In file section it is not. Seems like a bug to us. Any take?
Cannot play offline .mp3 files on Android
This is related to Dropbox on three different android tablets, 2 Samsung, one other Android versions 14 and 15. Dropbox is the latest version from Play Store mp3 files are played in the Dropbox default mp3 player when clicked. This works correctly for mp3 files in the cloud However: - Make the mp3 files available off line and the default player wont play the file. The player opens, but the 'play' button is ineffective and the music duration box shows --/--. The same offline files can be played with third party apps using the "Open With" dialog . This is a new problem as of Oct 27th 2025. Off line files have always played correctly up to now I prefer to use the default player as it has the features I like. MIG
"This app will not work on your device" error when installing on new Android tablet
Device (Tablet) Operating System/Browser(Android 14/ Chrome) Question or Issue I'm trying to download from Google Play Store the Dropbox app on my new tablet equipped with Android 14, but it's not possibile since "Google Play" says "THIS APP WILL NOT WORK ON YR DEVICE". What can I do?Can't open pictures on Samsung tablet (Android OS)
Application Affected (Dropbox App) Device (Samsung Tab S8.) Operating System/Browser (if using the web) (Android 15, One UI 7.0.) Dropbox App Version (if using the app) (444.2.2) Question or Issue I have been having problems open pictures (jpg, png, etc) from the Dropbox app. I can see pictures listed in the app. When I try to open them, they just stuck at the loading screen. Sometimes they may load after a few minutes. Sometime they will load forever. The videos and other documents open just fine. I can open pictures with third party app such as Samsung Gallery with no issue. It seems like the Dropbox picture viewer is having some trouble to load content. I have tried to clear cache and reinstall the App. I'm still having the same issue. Any help to resolve this problem would be appreciated.
Dropbox mobile app won't show search results.
Devices IPads, Android smart boards, Dropbox Website Operating System/Browser (if using the web) IOS, IPAD OS, Android, Microsoft Edge Dropbox App Version/Browser Version Dropbox 440.2.2, IOS 18, Android 13/14, Edge v. 139 (Arm/64 bit) Question or Issue Our company Dropbox recently has had an issue with searching for files in one specific folder. The folder in question has many PDF files in it for employees to grab to find specifications for building jobs. On the windows Dropbox app the files can be found in search easily, but on the mobile apps / Dropbox website it will say "No Results Found"... If you scroll manually through the folder the files are there and can be open but cannot be searched for. Another weird problem is that the files that are not showing up will not show any version history and an error message will pop up (see screenshot). It almost feels like the Dropbox backend is not indexing the files on the cloud. Any help would be appreciated!
