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dropbox backup

216 Topics

Dropbox backup does not recognize my 2nd and 3rd internal hard drives.
I am trying to backup some folders from my two data hard drives installed internally on my Windows 11 computer. Dropbox isn't allowing me to choose additional hard drives within my computer, only the HDD which is used for installed programs only, no data such as documents, pictures, music, videos, project data, etc. (that choice box is grayed out) This makes backing up the folders that regularly need to be backed up impossible and makes the backup feature useless for me. Any tips on solving this mystery?
davedavid
3 days ago Place Apps and Installations
51Views
0likes
2Comments
Dropbox Backup won't recognize external drive on MacOS Sequoia 15.2
Hello, I cannot get my external drive to show up in the "Add a backup" section of the Dropbox Backup. I've read a bunch of posts about this issue and it seems like there is no solution. Some have said erasing and reformatting their drive worked (an absurd "solution"), but that hasn't for me. I've also done all the other suggestions that Dropbox support and others have put forth to no avail. Is there really no fix for this? Apparently people have been having this problem for years now. Thanks for any info or help.
frostyandroid
9 days ago Place Apps and Installations
97Views
0likes
11Comments
My files disappeared from my backup on the computer
I'm totally baffled! I appear to be paying for a service I'm not receiving. I joined Dropbox over a year ago, but realised only recently that nothing was being backed-up. My son, who is far more tech savvy than I am, thought he'd got it sorted. I could find my files in Backup - but they'd disappeared from my computer. Why? It's a Back-up, not a wipe clean! So over the holiday we tried again, as none of the recent files were backed-up. This time the files and folders which I'd had to recreate were Backed-up and remained on my computer BUT all the previously backed-up files and folders had disappeared from the Back-up - and this included 10 years work in my Family History Files. Where are they? They weren't even in the deleted folder! I'm now in a worse mess than if I'd never joined. What is going on? The program is far from intuitive, and is causing me a lot of aggravation.
Grandma Liz
14 days ago Place Apps and Installations
129Views
0likes
17Comments
Can I access my external drive backup from my laptop?
I've been using Dropbox to sync my desktop and laptop computers for years, but recently my storage needs have outgrown my 1 TB desktop. I purchased a couple external hard drives and shifted some folders onto them, and while Dropbox says I can backup my internal and external hard drives I have not been able to access the externals on Dropbox from my laptop. I hope that's clear. My question is - when I include my external hard drives in my Dropbox backup is it possible to access those backups remotely on my laptop?
Michael Gene S.
17 days ago Place Apps and Installations
50Views
0likes
1Comment
I can't see the folders I want to back up with Dropbox Backup
I can't see my computer directories just the preselected ones like "desktop" The animated logo is confusion and seems to show you can select files - I can't even see the directories. I see that this is a common problem in the forum and I saw the instructions to get the latest version of the backup. No change!
TerryMcC
2 months ago Place Apps and Installations
68Views
0likes
8Comments
Feedback on my interaction with Support for a desktop issue on a Mac
Dropping this here to state my feelings about Dropbox technical support. I had an issue that began about September 24th (hung up / frozen synch'ing "2 files"), which I researched myself, through every single forum post that exists in the legit/official Dropbox community. I found numerous instances of my same problem (I followed every suggestion provided; similar to most OPs, none worked), and in every case, the last message on the thread involved somebody from Dropbox stating, "Okay, perhaps it's best to open a support ticket." Meaning no solution was ever presented in the giant thread(s); it was all failed troubleshooting attempts. Since I had no answer, I had to take my issue to Dropbox technical support (did so on SEPT 28). Let the burning of the clock commence! In almost every case, if I rec'd a question from the individual appointed to me, I would write back within 10 minutes. But I wouldn't hear back from them for 24 hours. This went on and on from September 28th to YESTERDAY, October 25th, obviously with weekends being "no help." With this "person," I routinely provided brief, bulleted BITS OF EXTRA INFO (***see below)--things that most likely related to my (I'm guessing uncommon) issue. These would go completely unacknowledged. Screenshots I sent would go unacknowledged. Then *I* would be asked for a screenshot, 24 hours later--requesting the same thing I'd already sent. This cycle continued for almost 30 days. ALSO, almost never did the terminology used by this "person" match what was showing on MY screen (I also asked for--and never rec'd--screenshots); it's as if they were operating on some computer variety that doesn't exist, or not realizing I was using a MAC (even though this was clarified, from the get-go). I would attach a screenshot to show this type of discrepancy (with what this technical support "person" was saying), daily... That'd (usually) be ignored, and another 24-hours would elapse. ***IF CURIOUS, some of the MAJOR DETAILS of my issue, which were never acknowledged: • I'm trying to back up a COPY of a giant (135GB) project file, that's synch'd through Perforce/p4v, to a cloud server. The COPY (which I'm trying to back up) of this giant project file is on a completely unrelated (NOT SHARED) drive, which happens to be the same drive I've always had my (PRE-Perforce) Dropbox backup sitting on. Perhaps one of these "2 files" that won't synch, relates to my backup being a Perforce shared file? (This concern was not acknowledged, in any way.) • Also, my repeated mentions of "DS_Store" (a semi-common "hidden" file in MACS) MAYBE being one of the two files HANGING THINGS UP (generated from MAC/Perforce interfacing?), locked in an endless synch loop... Never acknowledged. I know that file is problematic--from what I've read, in Dropbox's list of official "synch incompatibilities." • Also the fact that, the moment this particular project file began being synch'd through Perforce/p4v, and I tried synch'ing its backup (again, on a separate drive, me trying to update it in typical fashion through the Dropbox "Backup" APP)... At the time this problem arose, something seemed to generate a "clone" version of my iMac (with an alternate name, and "-Lan" at the end of its name), listed where "backups" reside (in "https://www.dropbox.com/account/security"). Brought this up. Not once was this acknowledged. I could go on. In the end, yesterday (which was a Friday; I no longer can survive in my "job" without a cloud backup... and it was the weekend, again), after a month of absolute wheel-spinning with this "person," I tore everything down and started over from scratch, for the umpteenth time--this time removing any trace of my computer's existence on the cloud version of the Dropbox backup app. So basically anything that I'd synch'd to prior, was gone. This is, of course, after deleting every single Dropbox related file or folder in my system. Reinstall, etc. Again, for the umpteenth time. NOW, it seems I have no choice but to maintain a cycle where I create a NEW backup, upload the whole thing (135GB), then whenever I need to UPDATE this backup, I have to DELETE it (Dropbox's targeted backup file), and repeat the process over again (otherwise if I try to synch to it, it still hangs on "2 files"). Pathetic. But works--yet throws the TIME SAVING aspect of SYNCH-ING into the trash. Luckily my connection is fast--the polar opposite of Dropbox technical support! OH YEAH! Why do I have "person," in quotes, above? The numerous times I mentioned "We've--yet again--wasted 24 hours" (I was patient for a while; this is after TWO of the FOUR WEEKS)... one would think a suggestion would be made (by them) for me to "take it to some kind of real-time chat," or something--to expedite the process. Any complaint I had about how the progress--or complete lack thereof--was destroying me (work-wise), would go 100% unacknowledged. No apology; no alternate means of resolving anything was ever presented/proposed. With apologies to this "person" (if real), I'm now of the belief I was (MAYBE?) typing to an "AI Chatbot" the entire time? I GENUINELY am unable to tell, at this point. (And again, apologies if I'm wrong...) My frustration could not have been more obvious. An actual person would have at least presented an opportunity for an alternate means of "real time" resolution. I've used Dropbox for WELL OVER A DECADE. Initially just uploading direct to the cloud, with the FREE storage, but then, as my needs changed, PAYING for a plan that allowed 2TB. Then, as I required even larger space for the massive audio projects I'm involved with (with a giant team of people around the globe), I PAID MORE to add another 1TB. Routinely on different online forums (including Facebook composer forums, composer groups, etc.), people often ask the question, "Who should I turn to for online storage that synch's files directly with my local?" For YEARS I recommended Dropbox. Ignoring the people that would then jump into the conversation saying "No, Dropbox is horrible, you should use 'blankety blank' instead." Well guess what? I'm now of the opinion that Dropbox is, sadly [*choose your own derogatory term*], and wish I'd heeded the words of my massive list of peers in the audio / entertainment world.
Solved
GoodNewsBears
3 months ago Place Apps and Installations
608Views
0likes
6Comments
Dropbox Backup: end-to-end encryption for smaller plans?
I only discovered this feature tonight. It doesn't seem to be available for free. Fine, Dropbox Plus up to 2TB for $119.88. That's competitive with others I'm considering. Eight months ago it was still Beta. Is it a decent alternative to Backblaze or Carbonite? I'm not so sure. For one, thing, I don't see support for zero-knowledge backups. Thoughts, folks?
Solved
tbc
3 months ago Place Apps and Installations
54Views
1like
1Comment
How to back up Dropbox into an external server?
I am looking for an App that will let me backup Dropbox for Business into external server. I found that I can use Synology Drive Client to do back up into my NAS server. But the process is very slow. We do have Back Up through DropBox. But I am looking for additional option to external media. In my case a NAS server. Any suggestions?
Amit_Shachaf
2 months ago Place Apps and Installations
376Views
0likes
5Comments
What is the empty cloud icon next to my files on my Mac, and how to remove it?
Buongiorno e buona domenica. Ho un problema con il mio Mac e la mia app di Dropbox. Finito l'ultimo aggiornamento del mio Mac, improvvisamente al riavvio mi ritrovo tutti i file e le cartelle (che erano sulla mia scrivania visibili in modalità off-line) con una piccola nuvoletta vuota in basso a destra. Ho letto che è indice di sincronizzazione con dropbox, ai quali posso accedere solo se sono on-line. Premesso che io vorrei disinstallare dropbox , ma vorrei capire come interrompere questa sincronizzazione e riportare i file e le icone allo stato originale senza nessuna nuvoletta e che essi siano visibili off-line come file archiviati sul disco rigido del mio Mac Grazie a chi saprà aiutarmi
buygo
3 months ago Place Apps and Installations
95Views
0likes
1Comment
Moved my "user" folders from C: to D: and my Dropbox location also to D: but Dropbox backup fails
Hi, I've just moved all my user folders (Documents, Music, Pictures etc..) from the C: drive to D:. I've copied the same path format (eg. C:\Users\smartmove77\Documents is now D:\Users\smartmove77\Documents). I have then changed my dropbox location to the 😧 drive. I have tried to setup the Dropbox Backup function but when I choose all the folders it's showing the following: Strangely the Pictures directory appears to be accepted but all the others are not. How do I proceed from here? Many thanks.
smartmove77
3 months ago Place Apps and Installations
140Views
0likes
3Comments