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dropbox backup
216 TopicsHow can I back up my Documents folder when it's on another drive?
My Dropbox Plan Provides 2TB In Cloud; and my C Drive has 330GB of space free and is drive where folder C:\Users\Gary\Dropbox to add items to Dropbox in cloud exists. I want to be able to backup my entire My Documents folder (380GB) currently on a separate much larger capacity SSD drive to Dropbox - is on my N drive. My limited space of C drive means I cannot place this drive in Dropbox at C:\Users\Gary\Dropbox as I will run out of free space. So question is How do I get My Documents folder into Dropbox cloud when folder is bigger than the free space on C drive for me to deposit it in C:\Users\Gary\Dropbox ? Am novice user and just started on Dropbox. Thx Drop ball.Solved70Views0likes6CommentsHow can I have my Dropbox folder on an external drive with macOS on File Provider?
What is the deal with External drive support for Dropbox for macOS on File Provider, as described in this article? https://help.dropbox.com/installs/mac-external-drive-support I am on the latest macOS Sequoia 15.0.1 and latest Dropbox client v210.4.4854. I have an USB external drive, AFPS-encrypted. After I go through the steps described in the article - Dropbox is no longer in File Provider mode, and it shows as "ineligible" in Preferences. What I am missing here? The article vaguely mentions this being in "Beta". How do I get this working?988Views0likes16CommentsCan't backup a folder because it's not in default location (it is, I think)
I had used Dropbox before, worked great. I had to reinstall it to today because of reasons. When I wanted to set it up again, I checked to backup the Documents folder but got the message below. Also, in my File Explorer, the option to "Backup to Dropbox" is no longer there.2.3KViews1like10CommentsI am unable to backup my Seagate drive to Dropbox
I have installed the Dropbox desktop app on my computer but when I open it it just looks like an Explorer window on the Dropbox drive, and there are no options to choose what files/folders to back up. Is that what the Dropbox desktop app is supposed to look like? The chatbot is completely useless. Theses are the instructions I am trying to follow: Click the Dropbox icon in your taskbar (Windows), or menu bar (Mac). Click your avatar or initials in the upper right. Click Preferences. Click the Backups tab. Click Manage backups. I see no avatar or initials to click on in the Dropbox desktop app. I'd provide a screenshot, but I don't see any option for that. Thanks.Solved33Views0likes7CommentsDropbox backup does not recognize my 2nd and 3rd internal hard drives.
I am trying to backup some folders from my two data hard drives installed internally on my Windows 11 computer. Dropbox isn't allowing me to choose additional hard drives within my computer, only the HDD which is used for installed programs only, no data such as documents, pictures, music, videos, project data, etc. (that choice box is grayed out) This makes backing up the folders that regularly need to be backed up impossible and makes the backup feature useless for me. Any tips on solving this mystery?56Views0likes2CommentsDropbox Backup won't recognize external drive on MacOS Sequoia 15.2
Hello, I cannot get my external drive to show up in the "Add a backup" section of the Dropbox Backup. I've read a bunch of posts about this issue and it seems like there is no solution. Some have said erasing and reformatting their drive worked (an absurd "solution"), but that hasn't for me. I've also done all the other suggestions that Dropbox support and others have put forth to no avail. Is there really no fix for this? Apparently people have been having this problem for years now. Thanks for any info or help.109Views0likes11CommentsMy files disappeared from my backup on the computer
I'm totally baffled! I appear to be paying for a service I'm not receiving. I joined Dropbox over a year ago, but realised only recently that nothing was being backed-up. My son, who is far more tech savvy than I am, thought he'd got it sorted. I could find my files in Backup - but they'd disappeared from my computer. Why? It's a Back-up, not a wipe clean! So over the holiday we tried again, as none of the recent files were backed-up. This time the files and folders which I'd had to recreate were Backed-up and remained on my computer BUT all the previously backed-up files and folders had disappeared from the Back-up - and this included 10 years work in my Family History Files. Where are they? They weren't even in the deleted folder! I'm now in a worse mess than if I'd never joined. What is going on? The program is far from intuitive, and is causing me a lot of aggravation.136Views0likes17CommentsCan I access my external drive backup from my laptop?
I've been using Dropbox to sync my desktop and laptop computers for years, but recently my storage needs have outgrown my 1 TB desktop. I purchased a couple external hard drives and shifted some folders onto them, and while Dropbox says I can backup my internal and external hard drives I have not been able to access the externals on Dropbox from my laptop. I hope that's clear. My question is - when I include my external hard drives in my Dropbox backup is it possible to access those backups remotely on my laptop?57Views0likes1CommentI can't see the folders I want to back up with Dropbox Backup
I can't see my computer directories just the preselected ones like "desktop" The animated logo is confusion and seems to show you can select files - I can't even see the directories. I see that this is a common problem in the forum and I saw the instructions to get the latest version of the backup. No change!77Views0likes8CommentsFeedback on my interaction with Support for a desktop issue on a Mac
Dropping this here to state my feelings about Dropbox technical support. I had an issue that began about September 24th (hung up / frozen synch'ing "2 files"), which I researched myself, through every single forum post that exists in the legit/official Dropbox community. I found numerous instances of my same problem (I followed every suggestion provided; similar to most OPs, none worked), and in every case, the last message on the thread involved somebody from Dropbox stating, "Okay, perhaps it's best to open a support ticket." Meaning no solution was ever presented in the giant thread(s); it was all failed troubleshooting attempts. Since I had no answer, I had to take my issue to Dropbox technical support (did so on SEPT 28). Let the burning of the clock commence! In almost every case, if I rec'd a question from the individual appointed to me, I would write back within 10 minutes. But I wouldn't hear back from them for 24 hours. This went on and on from September 28th to YESTERDAY, October 25th, obviously with weekends being "no help." With this "person," I routinely provided brief, bulleted BITS OF EXTRA INFO (***see below)--things that most likely related to my (I'm guessing uncommon) issue. These would go completely unacknowledged. Screenshots I sent would go unacknowledged. Then *I* would be asked for a screenshot, 24 hours later--requesting the same thing I'd already sent. This cycle continued for almost 30 days. ALSO, almost never did the terminology used by this "person" match what was showing on MY screen (I also asked for--and never rec'd--screenshots); it's as if they were operating on some computer variety that doesn't exist, or not realizing I was using a MAC (even though this was clarified, from the get-go). I would attach a screenshot to show this type of discrepancy (with what this technical support "person" was saying), daily... That'd (usually) be ignored, and another 24-hours would elapse. ***IF CURIOUS, some of the MAJOR DETAILS of my issue, which were never acknowledged: • I'm trying to back up a COPY of a giant (135GB) project file, that's synch'd through Perforce/p4v, to a cloud server. The COPY (which I'm trying to back up) of this giant project file is on a completely unrelated (NOT SHARED) drive, which happens to be the same drive I've always had my (PRE-Perforce) Dropbox backup sitting on. Perhaps one of these "2 files" that won't synch, relates to my backup being a Perforce shared file? (This concern was not acknowledged, in any way.) • Also, my repeated mentions of "DS_Store" (a semi-common "hidden" file in MACS) MAYBE being one of the two files HANGING THINGS UP (generated from MAC/Perforce interfacing?), locked in an endless synch loop... Never acknowledged. I know that file is problematic--from what I've read, in Dropbox's list of official "synch incompatibilities." • Also the fact that, the moment this particular project file began being synch'd through Perforce/p4v, and I tried synch'ing its backup (again, on a separate drive, me trying to update it in typical fashion through the Dropbox "Backup" APP)... At the time this problem arose, something seemed to generate a "clone" version of my iMac (with an alternate name, and "-Lan" at the end of its name), listed where "backups" reside (in "https://www.dropbox.com/account/security"). Brought this up. Not once was this acknowledged. I could go on. In the end, yesterday (which was a Friday; I no longer can survive in my "job" without a cloud backup... and it was the weekend, again), after a month of absolute wheel-spinning with this "person," I tore everything down and started over from scratch, for the umpteenth time--this time removing any trace of my computer's existence on the cloud version of the Dropbox backup app. So basically anything that I'd synch'd to prior, was gone. This is, of course, after deleting every single Dropbox related file or folder in my system. Reinstall, etc. Again, for the umpteenth time. NOW, it seems I have no choice but to maintain a cycle where I create a NEW backup, upload the whole thing (135GB), then whenever I need to UPDATE this backup, I have to DELETE it (Dropbox's targeted backup file), and repeat the process over again (otherwise if I try to synch to it, it still hangs on "2 files"). Pathetic. But works--yet throws the TIME SAVING aspect of SYNCH-ING into the trash. Luckily my connection is fast--the polar opposite of Dropbox technical support! OH YEAH! Why do I have "person," in quotes, above? The numerous times I mentioned "We've--yet again--wasted 24 hours" (I was patient for a while; this is after TWO of the FOUR WEEKS)... one would think a suggestion would be made (by them) for me to "take it to some kind of real-time chat," or something--to expedite the process. Any complaint I had about how the progress--or complete lack thereof--was destroying me (work-wise), would go 100% unacknowledged. No apology; no alternate means of resolving anything was ever presented/proposed. With apologies to this "person" (if real), I'm now of the belief I was (MAYBE?) typing to an "AI Chatbot" the entire time? I GENUINELY am unable to tell, at this point. (And again, apologies if I'm wrong...) My frustration could not have been more obvious. An actual person would have at least presented an opportunity for an alternate means of "real time" resolution. I've used Dropbox for WELL OVER A DECADE. Initially just uploading direct to the cloud, with the FREE storage, but then, as my needs changed, PAYING for a plan that allowed 2TB. Then, as I required even larger space for the massive audio projects I'm involved with (with a giant team of people around the globe), I PAID MORE to add another 1TB. Routinely on different online forums (including Facebook composer forums, composer groups, etc.), people often ask the question, "Who should I turn to for online storage that synch's files directly with my local?" For YEARS I recommended Dropbox. Ignoring the people that would then jump into the conversation saying "No, Dropbox is horrible, you should use 'blankety blank' instead." Well guess what? I'm now of the opinion that Dropbox is, sadly [*choose your own derogatory term*], and wish I'd heeded the words of my massive list of peers in the audio / entertainment world.Solved609Views0likes6Comments