We’re Still Here to Help (Even Over the Holidays!) - find out more here.

dropbox pro

130 Topics

Managing your Dropbox subscription
The time may come when you want to change your Dropbox subscription and whether you need more or less from Dropbox, we want to make sure that you have all the information you need to do just that. Need more space? Why not move to a plan with more storage? If you’re changing plans because you need more space, you can check out the plan types here, but to give you a quick summary of space: Basic plan: 2 GB of space Plus plan: 2 TB of space Family plan: Shared 2 TB of space (up to 6 users) Professional plan: 3 TB of space If you’re maxing out the space in your account, you could try some space saving tips here, or it could be time to upgrade your dropbox account. Learn more about the plan that suits you best and make your choice. What happens when I cancel my Dropbox subscription or trial? So, you’ve decided to leave… we’ll try not to take it personally 😢 All joking aside, here are some of know when you decide to cancel your Dropbox subscription. Well, the first thing is that this doesn’t actually have to be goodbye, your account will downgrade to a Dropbox Basic account at the end of your billing cycle or trial. So that means; You’ll still have access to all of your files and folders Dropbox keeps deleted versions of your files for 30 days, in case you change your mind If you’re over your downgraded storage quota, Dropbox will stop syncing your files Changing your Dropbox plan to Basic is not the same as deleting your Dropbox account. Canceling or downgrading a Dropbox subscription Depending on how you subscribed to Dropbox, there are different ways to change or cancel your subscription. If you subscribed on mobile - you will need to unsubscribe on mobile too, through iTunes or Google Play, depending on your device type. Learn how to cancel a Dropbox subscription purchased on your computer. How to cancel a Dropbox subscription or trial on an iPhone or iPad On your iPhone or iPad, tap Settings and then your name. Tap Subscriptions (about midway through the screen) and find Dropbox in the list. Tap Cancel Subscription or Cancel Trial and confirm. Your account will downgrade to Dropbox Basic (free) at the end of your billing cycle. How to cancel a Dropbox subscription or trial on Android If you purchased Dropbox from an Android device, you can cancel a Dropbox subscription or free trial by following these steps: Open the Dropbox mobile app and head to the Account tab in the bottom right corner. Tap Manage your subscription and then How to cancel. Tap Cancel plan at the bottom of the screen. This will take you to your subscription in Google Play. Tap Cancel subscription. You’ll receive an email to your Google account to confirm your cancellation, and your account will downgrade to Dropbox Basic (free) at the end of your billing cycle. Cancel an individual Dropbox plan on desktop If you manage your Dropbox plan on desktop then here are some easy steps to follow to cancel your subscription on desktop. Follow the steps below, and you can update your plan to match your needs. Sign in to dropbox.com. Click your avatar (profile picture or initials) in the top-right corner. Click Settings. Click Plan. Click Cancel plan at the bottom of the page. Note: If you don’t see Cancel plan, you may have purchased Dropbox on your mobile device. If so, you’ll need to cancel your plan from the app store on your device. Select a reason for canceling. Click Continue canceling. You’ll receive an email confirmation that your subscription has been canceled. So, there you have it. Whether you want to change the features you have access to, or the amount of space you need, you can manage your Dropbox account to fit your needs. If you have any questions about managing your plan, drop them in the comments below and we can get you answers!
Amy
19 hours ago Place Dropbox Tips & Tricks
12KViews
1like
2Comments
Did you know... you can search for images using just text?
Hello Dropbox Community! My name is Lainie and I'm a Product Manager at Dropbox. Every now and again, I am going to post a "Did you know..." to 1) keep you informed of all of the cool technology that exists at Dropbox and 2) gather your feedback on how the features are performing. In today's, "Did you know..." I'll be talking about Image Search! Image search is allows you to use the Search Bar to search for the contents of the image using words to describe the image. For example, if you search for "cat" your search results will show files that 1) contain the word "cat" in the file name or body, AND 2) files that contain images of cat. No mention of the word "cat" is necessary! Pretty cool! If you haven't yet, I recommend that you check it out. Please respond to this thread and let me know... A) Did you know this feature existed? Do you use it? B) How can we make this even more useful for you? Have a great day! Lainie For more information, check out our Help Center Article on Image Search!
LainieB
19 hours ago Place Dropbox Tips & Tricks
9.4KViews
9likes
3Comments
Is it possible to have multiple Dropbox Professional accounts on the desktop app?
It is allow to link a professional and personal account. It would be amazing to have two (or more) business accounts on the desktop.
mgdp
3 days ago Place Apps and Installations
30Views
0likes
2Comments
My Dropbox Professional free trial hasn't begun?
Dropbox Plan Professional Payment Method Credit card How did you upgrade? Directly through the Dropbox website Question or Issue Hi, I purchased a Professional plan, entered my card details to receive the 30 day free trial. Shortly after purchasing I cancelled the plan, however I was expecting my trial to last until the end of the cycle (30 days) but it still says I have a basic plan. In my inbox, the only relevant emails I received from Dropbox were to: 1 Verify my email, and 2: Dropbox professional trial cancelled. I didnt receive am email upon account creation (not sure if thats usually the case) and I didnt receive a confirmation email upon Trial beginning, only after cancellation. Billing info on my account shows the Card used when starting the trial. Im also unable to start a new trial as it says my account is ineligible. Just wondering if anyone has had a similar experience or if there's any solution available. I havent been charged but Im pretty sure I should still be listed as having a professional trial, despite cancelling on the day of beginning the free trial as listed on the billing articles. Thank you,
Joeyandy
9 days ago Place Plans and Subscriptions
59Views
0likes
5Comments
Should I have a personal or Business account?
I own my business and use Dropbox Business. It's great and more secure than personal, which I have loads of data on. Is there any reason I should have both? I can't think of any. Seems like I should just migrate everything to DB Biz. Am I missing something?
texasprop
17 days ago Place Plans and Subscriptions
3KViews
0likes
6Comments
What is the file limit per file on Dropbox file requests in October 2025?
Dropbox Plan Dropbox Professional Device Puget Workstation Ryzen B850 R110-S AMD Ryzen 9 9900X 4.4GHz 12 Core 120W 2x Kingston DDR5-5600 48GB Gigabyte GeForce RTX 5070 GAMING OC 12GB Operating System/Browser (if using the web) (Windows 11.) Dropbox App Version (if using the app) None Question or Issue Hello! What is the current, actual file limit PER FILE for Dropbox REQUEST files? I always believed it was 50GB, so I always asked my team to keep their uploads to 50GB per zipped file. However, a team member just uploaded a file that was 67GB, and I was able to download it without issue. If this is a change, I'd like to be aware of the new limit and to inform my team that the 50GB limit (which was always pretty annoying as our files tend to be over 150 GB per wedding), is no longer in place, making our lives easier. The reason I'm asking here is because I can't find any relevant or up to date information online. Everything I'm finding either mentions the 50 GB limit (which seems to have been increased), or doesn't talk about Dropbox Request, only Dropbox uploads in general. Thanks!
Solved
zoelarkin
2 months ago Place Create, upload, and share
162Views
0likes
3Comments
Dropbox API Integration - Quick File Automation
Hey Dropbox devs! Need some help building a sweet file management automation tool. What we're tackling: Custom API integration for automated file sync and backup workflows Bulk file organization scripts with metadata tagging and folder structuring Simple webhook setup for real-time file change notifications and processing Looking for: Dropbox API v2 experience with OAuth implementation knowledge Python or JavaScript skills for file management automation Understanding of cloud storage workflows and permission management
mariaR23
3 months ago Place Dropbox API Support & Feedback
84Views
0likes
1Comment
Where has the Dropbox Essentials plan gone?
Hi ... I've notice that the Dropbox Essentials plan has now disappeared (UK based) and the Professional account has now gained the couple of the Essentials extras.... E signatures etc I'm a Pro account holder and was going migrate over to the Essentials plan but can't as it doesn't exist - for UK... Confused ! Can Dropbox support offer some clarity .... ?? many thanks
Solved
Vtech
5 months ago Place Plans and Subscriptions
667Views
0likes
9Comments
All files in my Dropbox folder have the reparse attribute with System Extension turned off
I have two Dropbox accounts. Both have the System Extension disabled. However, when syncing on a desktop (Windows in this case), on one account, the Dropbox folder has the reparse attribute, as well as all files. I cannot remove this and should only be set if using the online-only feature. I want all files locally synced. I am syncing all folders and have nearly 1 TB of space left. (No folders are shared, files are taking up space) Now I noticed when I try to set the sync state to offline only, it always goes back to online only, no matter how many times I've set it. The reason this is a problem is I also use Backblaze, which cannot back up these files and folders. This behavior occurs on any machine I sync this account with. I can't remove the reparse attribute either-Windows just tells me access to the cloud file is denied. My other account does not have this problem. All folders and files in this account are offline only and the reparse attribute is not set. I have a ticket open with Dropbox, but honestly, I'm not expecting much from there. Does anyone have a similar experience?
Solved
emf27182
6 months ago Place Apps and Installations
428Views
0likes
7Comments
Allow us to buy more space on the Professional plan (even 10TB).
I’ve been using Dropbox for many years and I love it. Currently, I’m on the Professional plan with 4TB of storage. I’ve now reached a point where I’m running out of space and need to upgrade. I had a long chat with a Dropbox representative (she was friendly and very service minded), and she told me that in order to get more space, I would need to upgrade to a Teams plan, which requires paying for three users — a massive increase in cost. I agreed to do this, but since I already have a Teams plan under a different email, I wasn’t able to proceed. I hope you’ll consider allowing users to upgrade and purchase more storage on the Professional plan in the future. It would be great to have the option to buy, for example, 10TB. Best, Muggie
muggieramadani
6 months ago Place Plans and Subscriptions
91Views
0likes
1Comment