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Files have disappeared but I know they're there
Question or Issue I logged into my Dropbox account after a lengthy hiatus only to find that all my files are missing. However, I have provided other people with links to the files, and when I click on those links, the files and folders are all there. I am just not able to access them. Dropbox gives me a blank area when I go to "All files" with an invitation to "Drop anything here to upload." My account apparently has 2 GBs of storage. I am afraid to hit "rewind this folder" under "Folder settings" to try to revert to a previous state since the files are now accessible if someone with my link tries to access something.
My recently edited Microsoft Excel files are suddenly missing.
Device Mac mini, Macbook air Operating System/Browser (if using the web) OSX tahoe Dropbox App Version (if using the app) not sure Question or Issue two commonly-edited (except not the past 30d) excel files are suddenly missing. They were not deleted and were present on multiple machines/devices as recently as early January. The only thing I changed was how I log in to Office 365 (changed from corporate license to university license). I haven't got it backed up in one place so am at a loss re how to recover them.
I have thousands of files deleted - how did this happen?
Device -Mac Studio (Operating System/Browser (if using the web) Tahoe 26.3.1. Dropbox App Version (if using the app) 243.4.6956 Syncing Status Up to date. Question or Issue A few thousand files were deleted. No idea how this happened. Dropbox can't tell me either. Said it could be an app that has access. Pretty sure I don't have any that would do that. Any ideas? KMW
Un-syncing DELETED/MOVED folders instead of "un-syncing"!?!
I initiated a sync change on one our computers, un-syncing about 50% of various top level folders (and their contents) to that device. Then I noticed on our OTHER computers/devices those folders and MANY others were now missing!? Maybe Dropbox accidently "un-synced them everywhere" ... which it shouldn't have! I next logged into our Dropbox directly via browser and sure enough our entire directory structure was riddled with missing/incomplete/relocated folders I have opened a support case for this, #26124591. But to date, only partial restorations have been made. I have since requested that our ENTIRE directory structure be correctly restored prior to March 5th, as that's the only way to resolve this huge mess Dropbox made of our files and ensure we get ALL our data back. Does not instill confidence in Dropbox ... a caution to those of you un-syncing files/folders. Hope you have a recent backup of your own making at hand. If Dropbox can't restore your account folders/files accurately (or at all) your data be gone :-(
My main file doesn't show recent updates (last one was 7 months ago) and there's no history.
Device samsung galaxy s8 and s21 and antique win 7 laptop Operating System/Browser (if using the web) one old android one current, one old windows Question or Issue my main file suddenly is like 7 months old, 7 months lost and no history for thirty days. this is horrible that this can happen, what's the point of backup like this?
Recovering files after a Mac-ScanSnap-Dropbox fumble
Device MacBook Pro i9 Operating System/Browser (if using the web) macOS Tahoe 26.3 Chrome v145.0.7632.77 Dropbox App Version v243.3.6895 Scanner Snap ix500 ScanSnap Home v2.23.1(2) Question or Issue Deep plumbing alert! I use a Fujitsu ScanSnap ix500 scanner with my MacBook Pro. It appears I may have made the mistake of changing a folder name via Finder when that folder happened to be the ScanSnap Home (SSH) folder, which is the destination folder for scanned documents. That folder is also within Dropbox. For example, the original SSH folder was [Users/me/Dropbox/My Inbox] and the [My Inbox] folder name was changed in Finder to [My Scans]. The name change was done recently, and with plenty of my recovery period remaining. There is no longer any record of files in the now-renamed [My Scans] folder in Dropbox (online or on my device) before the date of the folder name change. There is nothing in the deleted files folder (online or on my device), including a reference to the folder name change, so I am not able to view/restore as I normally would with deleted files. However, the files (or at least thumbnails of) can still be seen in the ScanSnap app but they cannot be accessed, as an error message comes up showing the doc with the old [My Inbox] path is not accessible. Maybe the question is, how can files (20k+ files) get removed from Dropbox without any trace or record of those files ever being there? Any help or insight would be appreciated.I changed computers and now my files are missing. How can I restore them?
I purchased a new Dell laptop in December. We transferred everything over from the new one. I now noticed many of my dropbox files are missing. The folder structure is there but the files are missing. I see dropbox offers a way to create a back up but I have made changes in some of my current dropbox folders since December. Will a back up override my current folders? Bottomline, I am trying to recover my missing files.
Impossible to Restore an External Drive Backup
Dropbox is an absolute joke! If you back up an external drive and that drive crashes, congratulations â youâve just discovered that Dropbox âBackupâ is basically useless. You cannot restore the backup to a new drive. Let that sink in. A backup service that canât restore to new hardware... Yeah, funny, I know. Your only option? Crawl to the web interface like itâs 2005 and manually download your own data. And it gets worse: you canât even download large folders. Try it and youâll be slapped with âtoo many filesâ or ZIP limit errors. So instead of restoring a drive, youâre forced to download a few folders at a time, over and over, for thousands of folders. Absolute insanity. - Easy for Dropbox support clowns to say, just do it in small batches... Right. You do understand that some of your clients have subfolder within subfolders where some of those folders have large volumes of data? Oh, duh, just download one folder at a time. OK Dropbox Support Hero, how do I reliably rebuild all this manual intervention without accidentally losing valuable data? Come on guys! You should have a restore drive option that mirrors the data on your useless server with the new drive. Dropbox Backup is not a backup service â itâs a data hostage situation. Itâs fine for a couple of documents, but if you trust it with real data, youâre asking for pain. I paid for 2TB and got a masterclass in how not to design a backup product. If you value your time, your sanity, or your data: stay far away from Dropbox Our company has almost 40 team members, we are ALL moving to Google Drive the moment our paid subscriptions end.Documents are just missing but I didn't delete them
I'm on a Windows PC with a laptop as well as a laptop and iPhone. I have a lot of documents, and something has happened where my documents literally have been deleted. I can't find a version control on missing documents. These are documents I would not have deleted because I use them in knowledge bases in my custom GPTs, and they're still there. Any help would be greatly appreciated. I know I'm being pretty generic, but I'm at a loss right now.
