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Strange email from Dropbox - You deleted 5860 files from Dropbox
I received this email from Dropbox saying 5,860 files were deleted from my account. I looked at the files and none of those files were created by me. I had no idea they existed and I cannot see any other info as to when they were created. It doesn't even allow me to look what's inside any of those files. The only option is to restore all of them which is not ideal as they look like files created by a hacker with weird domains being the names of the files. I have already changed the password for this account. What are my options here ?
A suspicious file was shared with me, but I can't delete it from my account.
Hi all, I received a very legit-looking email from a colleague (it was from her exact email address, signed off how she would do etc) which had a PDF attached for me to view. When I clicked on the attachment (via my iPhone), it opened my Dropbox app but turned into a Word doc on there (see attached computer screenshot). When I clicked on that (which is what I shouldn't have done!) it went to a Microsoft Outlook login page - needless to say I didn't log in! Now the Word doc (Klip Global.docx) is in my Dropbox account and won't allow me to delete it (it doesn't come up as an option on the '...' ). I have changed my Dropbox password and the TFA method (removing my phone number) but I want this dodgy file to be gone! Any ideas please? Many TIA, Adam
All the files on my Dropbox account have 247_Plankton added to the file name, and I can't open them
Just tried to access one of my Excel files stored in Dropbox and it appears every single one of my Dropbox file names have been changed. They all have 247_Plankton added to the file name and the file types have all been changed also so I cannot open any of my files. Any idea what is happening? Did I get hacked????
Can I restore my infected files to more than 30 days ago with the extended version history add-on?
I use dropbox plus, I would like to ask on August 23 my dropbox was affected by malware, and I intend to restore my files before August 23 but I can't do it because I can only do a maximum of 30 days, if I subscribe using the add-on extend version history $39.99 I can restore my files to before August 23?
Accidentally Deleted Account and Data - Need Help Restoring
Hi Dropbox Community, I accidentally deleted my account associated with the email address [removed per Community Guidelines], along with all the data stored in it. These files are very important to me, and I’m seeking assistance on how to restore both the account and the data. Could anyone guide me through the process of recovering my deleted account and its contents? Any help or advice would be greatly appreciated. Thank you in advance for your support! Best regards,
