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19 TopicsI created a Dropbox account, but I got an email from DocSend asking me to verify my email address.
Dropbox Plan (Basic) Are you a Team Member or Admin? (Neither) Do you have access to the email linked to the account? (Yes) Are there any devices connected to your Dropbox account? (Home PC) Hello, I just signed up for DropBox basic and I got an email from DocSend Support asking me to verify my email. I want to confirm this is a legit email and not a scam before I proceed. When I click on the information the email is from mailto:support@docsend.com My cousin also set up a DropBox basic account and she sent me a file and I did get an email that she sent it to me. I am going to watch the Get Started videos before I open the document. Thanks71Views0likes2CommentsDocSend being used to impersonate me for phishing
Dropbox DocSend has allowed a bad actor to send a phishing email to hundreds, if not thousands, of email recipients, purportedly from me. I reported this to Dropbox immediately using the link in the email and received no response. It is now 5 days later and "The Dropbox DocSend Team" sent a reminder email out. Can you assist in stopping this?109Views0likes2CommentsCan you please highlight comments on the side as the video plays?
Originally posted by Mimi C, with 20 votes at time of migration. I need to review what other people are commenting as I review the video itself and determine whether the comments are appropriate so this function would be helpful33Views1like0CommentsI can't access my Dropbox Fax account due to MFA, even though I never set it up.
Any help would be greatly appreciated! This situation is so confusing I don't know where to even start! I'll refer to hellofax with that name (including for dropbox fax) since it's easier than navigating the "rebranding" language. I've had a (free/basic) dropbox account since onedrive was called mesh (my first referral was in 2010)... I've never had a hellofax account, afaik (as per my password manager, which is a complete record) Recently I was looking for fax solutions and stumbled upon hellofax.com. It took a while to realize the dropbox connection, and I can't vouch for every step I took, but the basic outline is.... 1 - attempted a hellofax login directly? (it may have shown a dropbox fax branding, but I don't remember). This failed in a way I don't remember... probably invalid username/pwd, then the standard "forgot password" technique to force a reset email to be sent. I used a reset email from noreply@mail.hellofax.com. but this simply led to a mfa challenge! 2 - I don't use dropbox that often but did have mfa enabled and had to recover it, then disable it... once I realized my dropbox account mfa was old, I recovered it using phone number backup and then TURNED OFF dropbox mfa to simplify and trouble shoot. My dropbox login and account are working flawlessly, except... 3 - Regardless of how I attempt to login to hellofax, I'm seeing a MFA challenge even though I have dropbox mfa disabled and didn't have a hellofax account previously and so, no MFA configuration... 4 - No MFA recovery options are available for the hellofax login other than recovery codes (which I don't have, since I didn't set it up in the first place). This is another tell-tale clue, since I NEVER set up MFA with TOTP without also setting up email, SMS, or phone alternates. If a service doesn't offer these, I don't enable MFA! 4- Dropbox support is saying they can't (or won't) help me recover my hellofax account unless I provide them my "payment information" from my dropbox account and some other options involving "dropbox sign" (some sso/enterprise solution? I really don't care about that). Does anyone have any suggestions about how to straighten this out? who to contact? what magic words / actions are needed?150Views0likes3CommentsReceived a suspicious email from Dropbox Sign but I've never used Dropbox Sign or Dropbox
Hello, I made an account just because of this email I received. Says my account would be charged but I've never used hellosign or Dropbox before. Now sure how I can get an email for an account I did not have. Please let me know how to identify if this is fake. Thank you306Views0likes3CommentsPossible scam email sent directly from noreply@mail.hellosign.com
Hello! This morning I received a strange email from noreply@mail.hellosign.com and it was for a signature for a subscription for Geek $quad(?). It's $399 USD and I have no idea what this service would be for. I Googled the "customer support team" phone number and it came back as potentially being for an escort service in Florida. I checked my bank accounts, Paypal and Venmo, and don't see any pending charges. The signature request is also from an email and name I do not recognize and it appears they're a student at an Italian university(their email may have been hacked I'm guessing). So yeah, definitely not convinced this is a legit charge, but I can't lose $399 dollars either, so I guess I'm trying to see if this legit, or just spam. The fact that it was sent from a legitimate Dropbox email gives me pause. No, I did not click the links, but when I hover my cursor over the links in Chrome, I can see the URLs are for official Dropbox services. I called Geek Squad, just to confirm that there is no account in my name. I'm not sure if there's a specific way to contact Dropbox directly about this, or if this is the appropriate method. Thanks to anyone for offering help! [Removed as per Community Guidelines]Solved10KViews2likes13Comments