You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
team member
8 Topicstrouble with unlinking of accounts
I made a mistake today that I am unable to recover from. I was sent an invite to Dropbox business. I need to share files with another company. My mistake was when Dropbox gave me the option to link this outside business account to my own personal account, I clicked "yes". Apparently I have saved some money, but on the downside, I no longer have control of my account. Since I am only loosely tied to this company, this is unacceptable. I have (or had?) a Dropbox Plus account, which I understand gives me access to live support. This seems to have been disabled, probably since I am now just a "team member". This is especially aggravating, since the problem I am trying to solve has apparently disabled my opportunity to fix the problem is a quick manner. (I set in an email.) I attempted to fix the problem through the website. There is a help page on how to unlink accounts. I logged in to Dropbox, selected the "General" tab and clicked on "Link accounts", which is supposed to allow me to unlink my account. The interface asked me to log in again. When I clicked on "Sign In", I was told that I already signed in to that account. Stuck. It would not allow me past this point. It would appear that I no longer have authority to regain control of my own account. Any suggestions would be welcome. I hope that someone at Dropbox is monitoring this and has the authority to make sure that this never happens again to a loyal customer.2.1KViews1like9CommentsHow can I become the team admin when the admin has left and didn't leave the password?
Hello The administrator of our Dropbox for Business left and we cannot contact him so the password has gone forever. How can we make a team member become the team administrator? Thank you and best Regards Lor24.8KViews1like17CommentsA member's account seems to be suspended; how can they be added back?
Hi, A member of our team can no longer log in to their Dropbox account, or access Paper. No reason is given on the error message, it just says to contact the administrator. Other members of the team are able to log in, but I can't see where we can manage users. What actions are required to get this user back on the account or at least understand why their account has been suspended? Not sure where to start. TIASolved4KViews0likes5CommentsLeaving a Business team
Greetings, awesome Dropbox people! I have the following situation: at some point my personal account was merged into the Business Team. Now the admin is going to remove me from the team. As I see in this article (https://help.dropbox.com/teams-admins/team-member/account-deleted-from-team)I can ask the admin to convert my account into personal again. But I will automatically get Dropbox Basic, right? Does it mean that I will lose the data over Basic's limit of 2Gb? Or will I have an opportunity to update to Plus without losing the data first?Solved2.4KViews0likes3CommentsCan Team Admins access a member's personal folder when on a Dropbox for Business Teams account?
Hi, Our company has a business account. I notice that business accounts now have a personal folder set up with users names as default. Who can get access to this folder? Does any level of admin have automatic access or are there other ways to view the files inside this folder? Thank you.Solved4.5KViews0likes5Comments