Re: Won't stop indexing on Mac

Hi TimNor, thanks for bringing this to our attention.

What version of the Dropbox desktop application are you currently running on it?

Is the Dropbox folder located in the CloudStorage location?

This will help me to assist further!

Thank you.

I've now fixed it by signing out & signing back in again. 

same for me, I cannot access files after last update!!! Macbook Pro Monterrey 12.6.3

I've got this same problem, have lost all sync of Dropbox files on my computers' hard drives and with the online platform.

Hi jfm000 and acej. 

Can you let me know for how long has your Dropbox app been indexing files? 

Also, what’s its current app version?

It was trying to sync over 300 files for several weeks until I found a kind of solution. From another thread the recommendation was to sign out (not just Quit) from Dropbox and sign back in - to stop the syncing of the files that wouldn't stop.. So I did that on both of my computers, and then reinstalled the OLD Dropbox which is so much better that the awful NEW version they are so heavily pushing. The only/major problem that I lost some files and had to resort from an old folder because the reinstall reverted back to the version of the files/folders that were in use back when I "updated" to the latest version. The new version is really awful, buggy and ridiculously terrible. So happy I'm back on the old version so I can see my folders/locations easily. Knowing that, Dropbox will probably eventually force us all to "upgrade". Does anyone know any alternatives besides Google docs? Dropbox's customer support is non-existent, very irresponsible especially for show an app that we rely on.

No, it's terrible. They really messed up a good thing.

I updated my DropBox app on app a week ago and the indexing has entirely stalled. Can't access any files on my MacBook at all now. When I try to log out it asks me to Disable Backup but this also seems to be stuck??

I really would like an answer to this

Using a MacMini M1 chip 2020

I have signed out, quit, removed all traces, re-installed and it's back to syncing at the very same point...how on earth do I stop this?

My life and work is on DropBox - now it is only online and I cannot save from my desktop...do I just stop using it as my cloud and go back to iCloud?

Hi JC31 & InnesWatson - thank you for reaching out and sorry you’re running into this issue.

If your sync status is stuck at Indexing after the update to Dropbox for macOS with FP, we recommend updating your Mac to macOS 13.3.

Learn more about what to expect with Dropbox for macOS with File Provider.

If this doesn’t resolve the issue or you need further assistance, please let us know and we'll take it from there. 

I am a professionel graphic Designer and Dropbox is vital for me.

My Dropbox at home have been stucked now in 5 days, telling me that it is "Indexing 1.024 files". I got a brand new iMac and has just updated it to "Ventura 13.4". I have tried to close all security software from AVG but nothing helps!!!

What have you done????? Are you destroying your own product??

Hi Simonsen, sorry to hear about this. 

Have you rebooted your computer since you first noticed this?

If you did and the desktop app is still stuck at syncing the exact same number of files, could you send us a screenshot of the app's status and version as shown in your menu bar? 

Hi Walter

Thanks for your answer. 

I have rebooted my Mac at least 4 times and nothing helps. This is the status..(see screenshot)

Best Regards Jens Simonsen

Thanks for the screenshot Simonsen - much appreciated.

Can you send us another one showing the Dropbox folder's location in the app's preferences under the Sync tab? 

I'm on Ventura 13.4, updated to the new Mac app and it's just stuck now.  My whole business is in dropbox.  Please fix this asap!!!

I have the exact same problem. stuck on syncing 155 files for a week now. And the other files are not getting sync'ed. 

It's absolutely terrrible. 

Ventur 13.3.1 and latest db app (reinstalled, logged in and out, moved folder to the required Library fold, to no avail). 

Downgrade and reinstall the old version, that was the only solution that worked for me after much loss.

Thanks, but for which: the mac OS or the dropbox? 

It seems pretty hard to find an older version of the desktop app. Do you have a link for that? Thanks

I think I had it backed up and reinstalled it from my external hard drive, but try a search.

I just went through the help desk.  They told me to turn off firewalls and anti-virus (neither of which I have) and closed the ticket.  HA!

For anyone affected by this, could you please send us a screenshot of the app's status and version as shown in your menu bar? 

me too.  Resubscribed to Dropbox, downloaded app (v 175.4.5569) and using on Chrome. stuck on indexing 18,529 files.  View synch issues not showing anything.  Not allowing me to sign out nor change back from 'make available offline' to 'make available online only' of a big folder of photos.  Incredibly indredibly frustrating.  Have tried logging out, restart, clean my mac, pausing & restarting indexing.... any other ideas? Please! 

OK - gone through the steps again.  stopped synch and back ups. Turned off documents available online only.  signed out. Then when signed back in, seems to be working and indexing.

I finally got through this with support.  They sent me personalized steps that required fully uninstalling and deleting the old program from my mac.  It won't let me post them here for some reason.