Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Anyone knows how to deal with this?
Hi @JackYue9099, thanks for messaging the Community!
In order to help us out a bit more, could you let me know the version of the app and OS you're running on your device?
As a first step, I'd recommend using a different network to see if this helps with the mobile app.
Keep me posted!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi Jay,
the version is ios 17.3, the latest version.
I tried to use my own mobile data but it didn't help.
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try clearing the cache in the app, uninstalling it, rebooting the device, and re-installing it to see if this helps?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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i've done them all. But only when i went to the app store to download it indicated that it was in the cloud and thats where i downloaded from. Was i supposed to do something else to get a fresh,new copy?
Could you clarify what you mean by 'it was in the cloud'?
Are you able to mark the file as available offline to view it?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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See cloud symbol when I try to download. But i think this is fine, right?
i can view the files. Only that i have this error in "Activity Tab". I use this tab to track the work of my employees.
Hey @JackYue9099 - sorry to jump in here, but have you tried clearing the app's cache at all since you first noticed this?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
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