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Can't download Dropbox app on Macbook air M1

Can't download Dropbox app on Macbook air M1

Joy Ren
Explorer | Level 3

Hi everyone , I changed my laptop to MacBookAir M1 recently , at the beginning of one week, the Dropbox works , then it stopped updating , I deleted the APP and re install Dropbox , but it doesn't work . How can I solve this problem ?

3 Replies 3

Re: Can't download Dropbox app on Macbook air M1

Walter
Dropboxer
Hi @Joy Ren, thanks for posting on our Community!

Can you please send me a screenshot of the exact error you get when you try to launch the desktop app?

Thanks a bunch!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can't download Dropbox app on Macbook air M1

Joy Ren
Explorer | Level 3

截屏2021-05-25 下午2.54.21.png

This is what I got , it doesn't loading , after about 10-20 mins, it says failed......

Re: Can't download Dropbox app on Macbook air M1

Megan
Dropboxer

Hey @Joy Ren, sorry to jump in here! 

Let me ask. Does the offline version work for you?

 

Also, when the installation process fails, do you get any specific messages?


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropboxer
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    Joy Ren Explorer | Level 3
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    Walter Dropboxer
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