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Can't open preferences in mac Big Sur

Can't open preferences in mac Big Sur

bakeneng
New member | Level 2

dropbox is blocked by firewall, i need to config a proxy, but I can not open preferences, it always connecting... too stupid. Only the Quit menu is work.

 

9 Replies 9

Re: Can't open preferences in mac Big Sur

Rich
Super User II

@bakeneng wrote:

dropbox is blocked by firewall, i need to config a proxy, but I can not open preferences, it always connecting... too stupid. Only the Quit menu is work.


CTRL left-click (Option on a Mac?) the Dropbox icon for the legacy menu.

Re: Can't open preferences in mac Big Sur

Scott_H41
Helpful | Level 6

I'm having the same problem. I can open the legacy menu and select the preferences item, but the preferences window doesn't open.

 

I'm running 121.4.4267 on macOS Catalina

Re: Can't open preferences in mac Big Sur

Hannah
Dropboxer
Hey @Scott_H41, thanks for the nudge here.

If the 121.4.4267 is the version of Dropbox you're running on your computer, you might be having quite a few issues, since it's quite outdated.

Can you try reinstalling the application from this link, to see if that helps?
 

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can't open preferences in mac Big Sur

Scott_H41
Helpful | Level 6

@Hannah I was likely at a newer version. Since I couldn't open preferences, the only way I could get a version number was to GetInfo on Dropbox.app from the finder.

 

I was able get things working again, but to do so I had to reinstall an older version (118.4.460). That let me actually open the Preferences and change the proxy password. The client then updated itself later in the day to 132.4.3800. But the version I see in the Finder still reads 118.4.460.

 

Also note that I'm also on Catalina, not Big Sur yet.

I used to get notifications from Dropbox when the proxy password failed, but I haven't seen those for quite a while.

Re: Can't open preferences in mac Big Sur

Jay
Dropboxer
Hi @Scott_H41, just to clarify, are you able to open the Preferences menu now? Are you experiencing any further issues?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can't open preferences in mac Big Sur

Scott_H41
Helpful | Level 6

@Jay As of right now, yes I can open the preferences. However, this isn't the first time I've had this problem. It happened previously back around v121, and I think on some earlier instances as well. Dropbox starts when it's internally cached proxy password is no longer valid. In both cases I remember in detail, I had to reinstall an earlier version to get to a point where I could open preferences, and then it eventually upgraded itself back.

Re: Can't open preferences in mac Big Sur

Jay
Dropboxer
Okay, so the password for your proxy changes, and you don't change it on the Dropbox desktop application, which causes this update issue, is this correct?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can't open preferences in mac Big Sur

Scott_H41
Helpful | Level 6

@Jay The proxy password changes, but when I try to go change it within the Dropbox client, I can't open preferences and thus can't change the proxy password. Most of the time it works correctly, and unfortunately I can't see anything from my perspective that would help determine what is happening under-the-hood that causes the failure.

Re: Can't open preferences in mac Big Sur

Jay
Dropboxer
Thanks for the info, if this occurs again, please let me know.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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