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Can't reinstall Dropbox desktop app on Win10

Can't reinstall Dropbox desktop app on Win10

JayBranch
Explorer | Level 3

Hi Giys, 

Sometime my dropbox app stoped syncing and I've uninstall the app using the advanced uninstall method. 

 

But I can't install the dropbox again now. Sometimes it is just nothin happening when I'm trying to launch the installer and sometimes I get this error message: Screenshot_db.jpg

5 Replies 5

Re: Can't reinstall Dropbox desktop app on Win10

Walter
Dropboxer

Have you tried an advanced re-install as well yet @JayBranch

 

Let me know how this goes and we'll take it from there.


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can't reinstall Dropbox desktop app on Win10

JayBranch
Explorer | Level 3

Hi Walter,

That's right, I erformed the advanced reinstall procedure but when I try to run the latest version of installer it isn't start. Windows just ticking the clocks for half a second and that's all. 

Re: Can't reinstall Dropbox desktop app on Win10

Walter
Dropboxer

Sorry to hear that @JayBranch - where is the installer actually located if I may ask? Are you running it from your main drive? Is it on a supported format

 

Also, do you happen to have any security programs running on the affected computer such as antivirus programs or firewalls?

 

Also, note that issues like this can sometimes arise when your Dropbox folder or its system files are located in a mounted network drive or a remote location (like roaming profiles) since this could cause Dropbox to not have constant access or permissions to operate in those locations. 

 

Let me know what you find and we'll take it from there. Thanks! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Can't reinstall Dropbox desktop app on Win10

JayBranch
Explorer | Level 3

@Walter

Installer is located on the main drive (I have only one drive actually). It is the supported format and I tried online and offline installers. The same story. 

I have antivirus but itsn't prevent me from installing programms. I don't have such a problem with other programms. 

May be it is some problem with the registry but I search it and deleted everything related to dropbox. 

Re: Can't reinstall Dropbox desktop app on Win10

Walter
Dropboxer

Can you try disabling your antivirus for the sake of troubleshooting for a while @JayBranch?

Sometimes, the antivirus/security software on your computer(s) will block Dropbox from completing the install. To see if this is the issue, follow these steps:

  1. Temporarily disable any antivirus or security programs on your computer.
  2. Reinstall the Dropbox application using our offline installer.

Keep me posted on your findings please Jay! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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:arrows_counterclockwise: Need help with something else? Ask me a question!
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