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Deactivation on broken ipad

Deactivation on broken ipad

teelions
New member | Level 2

I do not have a paid subscription.  I have a limited number of installations and they are used up. One installation was on an ipad that is now inoperable. I now have a replacement ipad and want to install DB on to it. How do I do that?

 

If I need to contact support, how do I do that?  Thanks.

1 Accepted Solution

Accepted Solutions

Re: Deactivation on broken ipad

Hannah
Dropboxer
Hey @teelions, thanks for reaching out!

So, to link your new iPad to your Dropbox account, you'll need to first make some room for it.

You can do that by deleting your old iPad from the security tab in your account settings.

Once you have less than 3 devices connected, you can go ahead and install the Dropbox app on your new iPad and sign in.

Let me know if you have any questions!
 

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

1 Reply 1

Re: Deactivation on broken ipad

Hannah
Dropboxer
Hey @teelions, thanks for reaching out!

So, to link your new iPad to your Dropbox account, you'll need to first make some room for it.

You can do that by deleting your old iPad from the security tab in your account settings.

Once you have less than 3 devices connected, you can go ahead and install the Dropbox app on your new iPad and sign in.

Let me know if you have any questions!
 

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

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