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Desktop client won't uninstall Windows 10

Desktop client won't uninstall Windows 10

markpeers
Helpful | Level 5

Hi, I have a problem with the desktop app on Windows 10. The app will not run so I tried to re-install, the installer fails with error 2. I then tried to uninstall and the uninstaller fails with the message "dropbox failed to uninstall". I have looked for similar problems and tried the various solutions but nothing fixes the problem on my machine.

Any further ideas would be very welcome.

Thanks

Mark

1 Accepted Solution

Accepted Solutions

Re: Desktop client won't uninstall Windows 10

markpeers
Helpful | Level 5

Thanks for the help guys, I got there in the end but it was far from straight forward. I followed the advanced uninstall but that left two files in the client folder (DropboxExt.22.0.dll and DropboxExt64.22.0.dll) that refused to delete. I kept getting 'access denied'. I eventually deleted them by starting Windows 10 in Safe Mode. (Now that's not easy in Win 10!).

With the files removed I ran the offline installer again, same problem, install failed.

Next I seached the registry and removed all references to Dropbox. Restarted Windows and ran the online installer.

Success, I now have a working Dropbox client on my laptop!!

View solution in original post

5 Replies 5

Re: Desktop client won't uninstall Windows 10

Mark
Super User II
What about the Advanced Uninstall part of this?
https://www.dropbox.com/help/desktop-web/advanced-reinstall

 


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Re: Desktop client won't uninstall Windows 10

markpeers
Helpful | Level 5
Thanks, I'll give it a try.

Re: Desktop client won't uninstall Windows 10

Ross_S
Dropboxer

I hate to suggest it, but....

 

 Have you tried restarting?

 

... I know that can be the worst "advice" to hear, however I think it's very possible that some part of the install process didn't completly disengage - for want of a better word - and this could be impeeding the uninstall.

 

The Advanced Reinstall instructions above are also an excellent suggestion if it's not as simple as the above.

Re: Desktop client won't uninstall Windows 10

markpeers
Helpful | Level 5

Thanks for the help guys, I got there in the end but it was far from straight forward. I followed the advanced uninstall but that left two files in the client folder (DropboxExt.22.0.dll and DropboxExt64.22.0.dll) that refused to delete. I kept getting 'access denied'. I eventually deleted them by starting Windows 10 in Safe Mode. (Now that's not easy in Win 10!).

With the files removed I ran the offline installer again, same problem, install failed.

Next I seached the registry and removed all references to Dropbox. Restarted Windows and ran the online installer.

Success, I now have a working Dropbox client on my laptop!!

Re: Desktop client won't uninstall Windows 10

Walter
Dropboxer

Are you having an issue @8054509056448


Walter
Community Moderator @ Dropbox
dropbox.com/support


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