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DropBox App not opening. Only Finder opens.
I work on a Mac. Whenever I click the Dropbox desktop app, finder opens instead of the app. Because of this I also cannot get to the preferences of the app either. Even if I right click the app on the doc, I do not get any settings. Just finder opens up and at the top bar of the finder there isn’t the dropbox icon to get preferences or change where files are synced. I would just like the app back, no more finder access.
I had to restart my computer to get the Dropbox app to open (in order to get to preferences), but I was able to change it to opening on the Desktop app, so I am hoping that worked!
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This is happening to me as well, as of this morning. I restarted my Mac and it opened the app, but once I clicked out of it, it never opened again. Let me know if you find anything out.
- Hannah
Dropbox Community Moderator
Hey Daniella1 and aewen, thanks for reaching out to us!
Can you try going to the Dropbox application's preferences and from the 'general' tab, change the 'open folders in' setting to 'Dropbox desktop app' and let me know if it works?
Thanks! I had to restart my computer to get the Dropbox app to open (in order to get to preferences), but I was able to change it to opening on the Desktop app, so I am hoping that worked!
- HannahThanks for the update, that's perfect!
You should be good now.
If you need anything else, make sure to give us a shout! Alright, Hannah. Round two! I am on my laptop now and even when restarting my computer, I cannot get it to open the Dropbox app. Therefore, I cannot get to Dropbox preferences to change the setting to Desktop app. Something has to be wrong if it is continuing to mess up....
- JayNo worries, glad to hear you were able to change the preferences. Let me know if you have any further queries in future.
Enjoy your weekend! Unfortunately none of the above is working for me. I am unable to get the Dropbox app to open and NO it's not appearing in the menu bar. I have tried many things including:
- restarting the MacBook Pro (M1 chip)
- adding Dropbox to permissions in system preferences
- deleting Dropbox and downloading a new version.
I've noticed that my OneDrive is also having the same issues.
I'm having this issue too! Anyone have ideas on how to fix it? When I go into preferences I don't get have "open folders in" as an option.
